Alecia Thompson
New York,NY
Summary
Industrious and forward-thinking Executive Assistant with over 5 years of experience in fast-paced, startup environments. Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.
Overview
10
10
years of professional experience
Work History
Senior Administrative Assistant - Total Rewards
Regeneron
Sleepy Hollow, New York
12.2023 - Current
- Compile data from various sources into organized formats for reporting purposes.
- Maintain confidential information regarding employees, customers, and business operations.
- Support HR functions, such as onboarding new hires or processing employee benefits paperwork.
- Process invoices and payments through an automated system.
- Create and distribute documents, reports, presentations, and correspondence.
- Prepare expense reports for executives using company software programs.
- Develop effective tracking systems to monitor progress on projects with multiple deadlines.
- Schedule meetings, appointments, and events for executives.
- Provide administrative support to the senior management team.
- Assist with the preparation of budgets and financial statements for upper-level management review.
- Coordinate travel arrangements for executive staff members.
- Manage physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
Executive Assistant
Electric
New York, NY
05.2022 - 11.2023
- Executive Assistant to COO & SVP of People
- Acted with a high level of confidentiality and discretion; incorporating specific nuances for CEO, acted with a high level of tact and sensitivity
- Oversaw and executed various projects per the CEO’s request including online corporate infrastructure creation and management, vendor and contractor relationship management tracking, implemented Human Resources standard operating procedures
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Obtained signatures for financial documents and internal and external invoices.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Operation & Experience Leader
MESA Company
NEW YORK, NY
01.2021 - 05.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Oversaw financial management, budget management, accounting and payroll activities.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
Operations & Expansion Manager
WeWork
New York, NY
05.2019 - 01.2021
- WeWork Various Locations Operations and Expansion Manager | headquarters x WeWork New York, NY May 2019 – Present
- Manage portfolio of over 150,000ft2 across NYC, including relationships with landlords and property management • Account manage 50+ medium/large business and enterprise accounts, totaling over $3.5m in yearly revenue
- Project managed opening of 25 floors (5,000 desks) spread across Manhattan
- Authored standard operating procedures for operating locations; implemented globally
- Created financial dashboards for business line specific metrics (building margin, MoM opex, product line benchmarking, regional performance); deployed globally
- Wrote all client facing operational collateral utilized by operations and sales team globally
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Executive Consultant
Ferrero Italy
Washington, UT
07.2014 - 04.2019
- Creating in-depth reports and presentations on a business’s processes
- Providing forecasts and expectations
- Suggesting solutions to business problems
- Establishing methods for testing business applications and creating templates for reports used to monitor application effectiveness
- Hosting workshops and staff presentations within a company
- Working closely with key customers to keep them updated on process changes designed to improve service
- Establishing communication networks with other Consultants who work as IT or Recruitment Specialists
- Studying new and potential trends within an industry
- Discovering new opportunities and markets for businesses to expand in
- Finding new financial avenues to keep a company solvent
- Assisted in developing and implementing different workflows and communication processes.
Education
Bachelors of Art -
Hunter College
Skills
- Goal Setting
- Focus and Follow-Through
- Staff Scheduling
- Business Leadership
- Customer Service Management
- Budget Control
- Sales Tracking
- Problem Anticipation and Resolution
- Team Leadership
- Cost Reduction
- Inventory Tracking and Management
- Customer Relations
- Data Analysis
- Business Forecasting
- Process Development and Streamlining
- Project management
- Microsoft Office Suite expert
- Management
- Invoice processing
- Solutions development
- Multi-unit operations management
- Systems implementation
Timeline
Senior Administrative Assistant - Total Rewards
Regeneron
12.2023 - Current
Executive Assistant
Electric
05.2022 - 11.2023
Operation & Experience Leader
MESA Company
01.2021 - 05.2022
Operations & Expansion Manager
WeWork
05.2019 - 01.2021
Executive Consultant
Ferrero Italy
07.2014 - 04.2019
Bachelors of Art -
Hunter College