Alecia White

Dunkin Donuts

06.2020 - 05.2024

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their organizational success.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
Analyzed customer feedback and implemented strategies to improve customer experience.

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Summary