Alecia D Williams

Work History

UniteWI

Milwaukee, WI

02.2023 - 04.2023

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Residence Inn Marriott Downtown Milwaukee

Milwaukee, WI

04.2021 - 01.2023

Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assisted in recruiting, hiring and training of team members.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.

Union Supply Group Inc.

Menomonee Falls, WI

06.2020 - 04.2021

Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Evaluated employee performance and coached and trained to improve weak areas.
Monitored workshop work flow for over 50 employees.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Delivered superior customer service in every interaction and skillfully resolved conflicts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

McAdam's Graphic

Oak Creek, Wisconsin

10.2016 - 05.2020

Kept team working at peak level by training new team members and assigning tasks.
Set up accurate production runs based on blueprints and specifications.
Reported on production activities and levels to management each day.