Alex Wong
Seattle,WA
Summary
Over ten years of experience in logistics and operations, focusing on efficiency, clarity, and collaboration. Expertise in developing training programs that enhance team performance and analyzing data to ensure operational excellence. Strong commitment to customer satisfaction throughout all areas of work.
Overview
11
11
years of professional experience
Work History
Senior Logistics Analyst
Flexe
Seattle, Washington
10.2021 - Current
- Develop and implement strategic inventory management and distribution plans to streamline operations
- Collaborate with cross-functional teams to optimize operations and proprietary software
- Analyze logistics data to identify trends and enhance operational efficiency
- Recommend continuous improvement solutions through analysis of current procedures and industry standards, driving operational enhancements
- Identify trends in steady-state and cyclical accounts, recommending targeted improvements
- Engage proactively with partners to identify emerging business needs and devise strategies to execute on those needs
- Facilitate training sessions for team members and external stakeholders on proprietary software, enhancing user proficiency
- Prioritize customer impact at all stages of logistics, from procurement to final mile delivery
Logistics Analyst
Flexe
05.2021 - 10.2021
- Championed initiative to form internal learning and content team, submitting comprehensive 10-page proposal
- Operationally managed diverse account portfolio, from overflow storage to complex fulfillment for Fortune 500 clients
- Hosted training sessions for shippers and warehouse staff to enhance operational efficiency
- Onboarded new hires during growth from 100 to over 500 employees
- Developed training and SOP materials for both internal and external use
Operations Associate
Flexe
10.2020 - 05.2021
- Assisted in establishing first iteration of Zen University and managed internal sandbox training through platforms such as Lessonly
- Managed over 15 Amazon FBA customer accounts, while achieving 15-minute SLA on incoming queue tickets
- Performed billing and adjustments for all managed projects during this time, before a dedicated billing team was formed
- Hosted external syncs and ad hoc meetings with stakeholders at various hours to adhere to differing time zones
Library Page
Seattle Public Library
09.2018 - 10.2020
- Assisted in leading a team of 10-15 library page associates at any given time in a multi-level public library location
- Delegated floor assignments and daily tasks (inventory, patron services, restocking), led team meetings to discuss metrics and set weekly goals
- Conducted team meetings to review performance metrics and set actionable weekly goals
- Assisted patrons in locating resources and navigating library services
- Monitored inventory levels of library supplies and reported shortages
- Trained new pages on shelving techniques and library procedures to ensure efficient resource management
Operations Manager | Content Manager
Dark Iron Fitness
12.2017 - 06.2019
- Developed and executed strategic growth plan, increasing customer base by 75% and annual revenue by 50%
- Facilitated multi-million dollar acquisition by Thrasio before tenure conclusion
- Developed and implemented training program for full-time and freelance associates, enhancing operational efficiency by 20%
- Reduced fulfillment error rates by 15%, boosting customer satisfaction
Self Serve Warehouse Coworker
IKEA
03.2015 - 10.2017
- Led overnight crew of 4-6 associates to install new warehouse racking, improving storage efficiency
- Managed inventory and customer orders in proprietary iSell system to ensure accurate order fulfillment
- Provided exceptional customer service in a fast-paced warehouse environment
- Developed training program for new team members on sales floor etiquette, inventory management, and product knowledge to enhance team performance
Education
Bachelor of Arts - English (Creative Writing)
University of Washington
Seattle, WA01-2014
Skills
- Supply chain optimization
- Strategic inventory management
- Demand forecasting
- Logistics software proficiency
- Data analysis
- Process improvement
- Customer relationship management
- Cross-functional collaboration
Accomplishments
- Flexe Livin' It Award, Q3 2025 – "Delivering Customer Impact" Award
- Flexe Livin' It Award, Q3 2023 – "Work Together" Award
- Flexe Livin' It Award, Q2 2021 – "Seeking Solutions" Award
Timeline
Senior Logistics Analyst
Flexe
10.2021 - Current
Logistics Analyst
Flexe
05.2021 - 10.2021
Operations Associate
Flexe
10.2020 - 05.2021
Library Page
Seattle Public Library
09.2018 - 10.2020
Operations Manager | Content Manager
Dark Iron Fitness
12.2017 - 06.2019
Self Serve Warehouse Coworker
IKEA
03.2015 - 10.2017
Bachelor of Arts - English (Creative Writing)
University of Washington