Alec Thomas Ruffin

• Monitored conveyor system graphics for operational issues.
• Coordinated call dispatch from operations to maintenance
• Documented equipment downtime.
• Reported maintenance issues to lead technicians and manager

• Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• made corrective repairs on material handling conveyor systems
• Performed preventive maintenance on a weekly and monthly schedule is assigned area of equipment
• Attended NFPA 70E arc flash training in 2017 , 2020 , 2023 through Pearson safety solutions
• Trained on site by Beumer for operational and maintenance on belt tray sorters in April of 2021

• packed ice cream from bulk

To individual containers

• moved pallets
• changed out printers and labels as well as tape machines

- completed preventive maintenance on material handling conveyors

• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Performed electrical and mechanical repairs of production equipment to minimize downtime.
• Monitored and documented work performance in maintenance logs in compliance with company guidelines.
• Troubleshot equipment breakdowns and performed preventive maintenance.

• Responded to internet inquiries and phone calls in timely matter.
• Increased online sales by implementing effective marketing strategies and optimizing website content.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Provided superior and individualized customer service.
• Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.

• Processed product returns and assisted customers with other selections.
• Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
• Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
• Tracked stock using company inventory management software.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Hydraulics and pneumatics certificate
• Industrial electricity certificate
• Mechanical certificate
• Maintenance helper certificate
• Megatronics elective certificate