Alecxander Rivera
Corona,CA
Summary
Driven by a results-focused approach, I leveraged my material handling and relationship-building skills at Fender Musical Instruments Corporation to enhance inventory accuracy and foster team collaboration. My dedication to improving processes and customer satisfaction led to significant productivity gains, demonstrating my ability to thrive under pressure and deliver exceptional outcomes.
My customer service skills put me at the front of sales teams where I consistently met sales goals, suggested additional products the customer may also be interested in, excelled in onboarding credit lines for potential customers.
Took great care when handling customer devices to ensure repair jobs went according to time estimates for maximum customer satisfaction, handled solder jobs, removing components that were providing unwanted effects to customer’s products, tested devices in short order so customers satisfaction was provided on the spot.
Overview
9
9
years of professional experience
Work History
Material Handler
Fender Musical Instruments Corporation
Corona, CA
11.2021 - Current
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members as well as management to ensure timely completion of tasks and high-quality work standards.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Supported production team by providing materials necessary to keep the production line going
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams.
- Frequently using a laptop, familiar with SAP systems and its different programs, sent emails and was able to effectively communicate with other departments.
Production Worker
Fender Musical Instruments Corporation
Corona
11.2021 - 10.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Volunteered for Saturday overtime to ensure production goals were met
- Flexible job placement, able to fill in for other roles when help was needed.
- Worked with computers and other technology to accurately track and process material
Sam Walton Action Team Member
Walmart
Corona, CA
04.2019 - 06.2021
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Commuted to different Walmarts to complete projects from fitting room remodels to complete store remodels with specialized teams
- Worked closely with management at the various Walmarts I was assigned to in order to ensure smooth processes and minimal disruption for the store we were working at.
- Worked in teams to utilize tools called “scorpions” which allowed us to efficiently and safely move counters with merchandise still on them.
- High standards in safety, organization, and respect for the individual.
Electronic Sales Associate
Walmart
Corona, CA
10.2017 - 04.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Inventory Control Manager
Classic Video Games
Santa Fe Springs, CA
07.2015 - 12.2017
- Conducted regular counts to ensure customer demands were met and hot items were in stock.
- Met financial targets by effectively negotiating with carriers, warehouse operators and insurance companies to obtain favorable rates.
- Addressed customer concerns and complaints directly and maintained maximum satisfaction by implementing quick resolutions.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Maintained a positive professional relationship with coworkers, able to adapt to the company’s needs efficiently and effectively.
Specialty Electronics Repair Associate
Classic Video Games
Santa Fe Springs, CA
06.2015 - 12.2017
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Worked effectively with electrical components including splicing wires, soldering connections and testing circuitry.
- Pulled new speaker cables and electrical wiring for system needs.
- Replaced and cleaned electrical components to improve system performance.
- Prepared accurate estimates for work orders and accurately completed all logs and paperwork.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and business targets
- Maintained good working relationships with co-workers and management.
- Volunteered for, and tackled new assignments and tasks to ease staff member burdens.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
Education
Lee V. Pollard
Corona, CA05.2016
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
- Team player
- Attention to detail
- Works Well Under Pressure
- Written/Verbal Communication
- Installation and Repair
- Documentation And Reporting
- Customer interaction
- Repair services
- Workload Management
- Relationship Building
- Extensive Organizational Skills
- Issue Resolution
- Document Preparation
- Customer rapport
Accomplishments
- Obtained certificate of excellence while at Walmart for my work to support the Walmart credit card program. 1-31-18
Timeline
Material Handler
Fender Musical Instruments Corporation
11.2021 - Current
Production Worker
Fender Musical Instruments Corporation
11.2021 - 10.2023
Sam Walton Action Team Member
Walmart
04.2019 - 06.2021
Electronic Sales Associate
Walmart
10.2017 - 04.2019
Inventory Control Manager
Classic Video Games
07.2015 - 12.2017
Specialty Electronics Repair Associate
Classic Video Games
06.2015 - 12.2017
Lee V. Pollard