Alecya Sowell
Jacksonville,FL
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
7
7
years of professional experience
Work History
Call Center Banker
Bank of America
Jacksonville, FL
01.2024 - 07.2024
- Verified customer identity using government-issued identification documents.
- Processed loan applications and prepared relevant documents for approval.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Monitored changes in regulations affecting banks and updated policies accordingly.
Claims Representative Associate
Florida Blue- Guidewell
Jacksonville, FL
02.2021 - 12.2023
- Analyzed data related to customer service operations such as average handling time per call.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
Customer Service Representative
Fanatics
Jacksonville, FL
10.2017 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Arts - Supply Chain Management
FSCJ
Jacksonville, FL10-2024
Skills
- Products and Services Knowledge
- New Account Setup
- Dual Control Vaults
- CRM Systems
- Regulatory Compliance
Timeline
Call Center Banker
Bank of America
01.2024 - 07.2024
Claims Representative Associate
Florida Blue- Guidewell
02.2021 - 12.2023
Customer Service Representative
Fanatics
10.2017 - 01.2021
Associate of Arts - Supply Chain Management
FSCJ