Aleda Brisbon
Summary
Dynamic Escrow Manager with extensive expertise in operational efficiency and compliance within the mortgage servicing sector. Proficient in utilizing MSP to enhance performance management and drive significant results, consistently achieving quality improvements. Successful in reducing cancellations and generating substantial cost savings through strategic oversight and effective risk management. Committed to fostering a culture of excellence and continuous improvement within teams to optimize service delivery.
Overview
15
15
years of professional experience
Work History
Escrow Manager
Rushmore Loan Management
05.2022 - 02.2024
- Modified work practices and processes to achieve results and improve efficiencies within the company as they relate to the escrow portfolio.
- Oversaw the daily operations of all business segments within the Escrow and special loans department.
- Developed and implemented strategies and tactics that ensured goals were achieved while meeting investor regulatory and compliance guidelines, monitored and mitigated risk to the company.
- Produced Monthly Business Review to include departmental and vendor productivity for senior management.
- Reviewed workflows and department metrics to increase service levels, while increasing staff productivity, without sacrificing quality or increasing risk.
- Responsible for management of vendors to ensure all activities are completed in accordance with contractual agreements and compliance.
Loan Administration Manager
Mid America Mortgage
05.2020 - 01.2022
- Oversaw the tasks and functions of Escrow Administration and Special Loans employees within the mortgage servicing area.
- Automated and streamlined monthly payment processes reduce delays and cancellations of payment processing for MI.
- Recovered over $1 million in unendorsed case numbers, unapplied funds, and overpayments within the FHA portfolio.
- Leveraging Robotic Process Automation, the MI department was able to reduce the time in which payments to PAY.GOV, USDA, and FHA are processed.
- Built daily, weekly, and monthly departmental production information into comprehensive reports for review by senior management.
- Provided oversight and leadership of the Special Loans team to include management of all servicing related to SCRA, Successors in Interest, RECAST, and loan-specific data (ARMS).
- Reviewed and approved general ledger transactions and bank reconciliation reports.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
Escrow Supervisor
Roundpoint Mortgage
08.2018 - 01.2020
- Managed insurance servicing functions in relation to service transfers, system integration, training, policies/procedures, quality assurance, and payments for all insurance.
- Automated and streamlined monthly payment process, reducing delays and cancellations of PMI coverage.
- Successfully reinstated PMI coverage on default loans, allowing for the claims to be processed.
- Reduced the number of canceled PMI certificates from 1,136 to 229, saving the company $10 million.
- Remediated all audit and examination exceptions in a timely manner.
Sr Escrow Analyst
Home Point Financial
07.2017 - 10.2018
- Responsible for ensuring all escrow loans are analyzed in accordance with regulatory and investor requirements.
- Reconciled the FHA portfolio to ensure all MIP payments are correct.
- Created and maintained reporting to track loans eligible for the automatic removal of mortgage insurance, processed removal per regulatory guidelines.
- Setup process to maintain and pay delinquent HOA premiums.
- Processed loss draft claims from inception to completion.
Escrow Admin Team Lead
Fairway Independent Mortgage
01.2015 - 07.2017
- Managed vendor relationships with CoreLogic, Proctor, and Venture for real estate taxes, hazard insurance, and loss draft claims.
- Reconciled the escrow portfolio to ensure the accounting GL balanced at month-end.
- Served as the QWR, BBB, and CFPB point of contact for escrow-related inquiries and provided customers with written and verbal explanations of escrow deficiencies, along with supporting loan-level documentation.
Loan Boarding & Service Transfers
Flagstar Bank
04.2009 - 12.2014
- Organized service transfers and set up repurchased loans in compliance with RESPA transfer requirements.
- Managed the complete service release process, ensuring a seamless transition of loan portfolios to new servicers.
- Oversaw the preparation, reconciliation, and transfer of data, including payment histories, escrow accounts, and borrower information, to meet all contractual and regulatory requirements.
- Developed and executed detailed borrower communication plans, ensuring compliance with RESPA, CFPB, and state regulations, while minimizing borrower confusion.
- Mitigated risk by proactively identifying potential issues during the transfer process and ensuring proper documentation of all actions.
- Conducted audits and performed regular audits to detect compliance issues and areas of risk.
Education
Associate of Science - Applied Science
Oakland Community College
Auburn Hills, MIBachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MISkills
- Project management coordination
- Quality assurance evaluation
- Risk management strategies
- Root cause analysis
- Supplier relationship management
- Performance metrics evaluation
- Process optimization
- Objectives and key results oversight
- Operational efficiency management
- Proficient in CRM tools
- Client relationship building
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Escrow Manager
Rushmore Loan Management
05.2022 - 02.2024
Loan Administration Manager
Mid America Mortgage
05.2020 - 01.2022
Escrow Supervisor
Roundpoint Mortgage
08.2018 - 01.2020
Sr Escrow Analyst
Home Point Financial
07.2017 - 10.2018
Escrow Admin Team Lead
Fairway Independent Mortgage
01.2015 - 07.2017
Loan Boarding & Service Transfers
Flagstar Bank
04.2009 - 12.2014
Associate of Science - Applied Science
Oakland Community College
Bachelor of Science - Criminal Justice
Ferris State University