Hardworking Automotive Technician with 12 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Automotive Technician
Lawrence Automotive Diagnostics
Lawrence , Kansas
12.2018 - Current
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Shop Manager/ Electrical Specialist
Lakewood Auto Electric
Lakewood , CO
10.2013 - 12.2018
Managed the shop, and repaired difficult electrical problems.
Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Served customers in a friendly, efficient manner following outlined steps of service.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Handled customer issues with confidence, using my background and knowledge to provide effective resolution.
Head - Strategic Business Development at Agilus Diagnostics (formerly SRL Diagnostics)Head - Strategic Business Development at Agilus Diagnostics (formerly SRL Diagnostics)