Alee McLaurin
Loganville,GA
Summary
Focused sales representative with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid customer service background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Self-motivated with excellent verbal and written communication skills and strong computer and CRM experience.
Overview
7
7
years of professional experience
Work History
Service Advisor
Meineke Car Care
12.2022 - 07.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increase store profits and boost morale
Sales Specialist
Tires Plus
09.2020 - 07.2021
- Customer service, sales, customer issue resolution- 75% Basic vehicle service tasks, Oil, tires, fluids- 25%Store operations, opening/closing, inventory, displays, customer satisfaction
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Sales Consultant
Rick Hendrick Buick GMC Duluth
12.2016 - 06.2019
- Product Demonstrator-successfully built customer relations while ensuring customer satisfaction in all aspects of vehicle sales
- Participated in sales meetings, verified inventory, and communicated pending sales with team members
- Exceeded vehicle sales revenue, through excellent customer service, which earned employee of the month award
- Trained, coached, and assisted new hires in company policies, sales techniques, and proper completion of paperwork
- Oversees entire contract negotiation process from conception to completion, ensuring complete customer satisfaction with price and accompanying equipment options to suit their needs
- Awards Salesperson of the Month in September 2017
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Service Technician
Tires Plus
02.2016 - 12.2016
- Customer Service, Training, Scheduling, Inventory Organization, Communication, Purchase Orders Adhered to company compliance, regulations, and safety awareness in completing vehicle inspections and routine vehicle maintenance
- Assured customer satisfaction utilizing exceptional communication skills and customer relationship development
- Assisted in inventory management, organization, and control.
Education
Shiloh High School
05.2015
Skills
- Auditing
- Contract Negotiation
- Organizational Skills
- Thorough Knowledge of Policies
- Converting Leads
- Oral and Written Communication
- Vehicle Assessment
- Computer Skills
- Customer Service
Timeline
Service Advisor
Meineke Car Care
12.2022 - 07.2023
Sales Specialist
Tires Plus
09.2020 - 07.2021
Sales Consultant
Rick Hendrick Buick GMC Duluth
12.2016 - 06.2019
Service Technician
Tires Plus
02.2016 - 12.2016
Shiloh High School