Aleecia Lemos
Independence,IA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Stocker
Walmart
07.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Manager
Dunkin
08.2020 - 05.2024
- Developed policies and procedures related to customer service operations.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Verified and recorded cash totals from daily receipts.
- Prepared deposit slips for all incoming funds according to established procedures.
CED
Microsoft certification
05.2023 - 05.2023
- Installed new versions of Windows OS on users' computers when needed.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Entered data into various computer programs such as Microsoft Word or Excel.
- Utilized computer software programs such as Microsoft Word, Excel, and Outlook daily.
- Created templates for departmental use in Microsoft Word.
Education
Bachelor - Business Administration And Management
Iowa State University
Ames, IAHigh School Diploma -
Heritage High School
Palm Bay, FL05-2023
Skills
- Staff Development
- Expense Tracking
- Staff Management
- Staff Training and Development
- Time Management
- Team Leadership
- Cash Drawer Management
- Maintenance
- Kitchen Support
- Proper chemical handling
- Dishwashing
- Customer service-focused
- Flexible scheduling
- Odor Control
- Restroom maintenance
- Deep cleaning processes
- Housekeeping
- Customer Service
Timeline
Stocker
Walmart
07.2024 - Current
CED
Microsoft certification
05.2023 - 05.2023
Manager
Dunkin
08.2020 - 05.2024
Bachelor - Business Administration And Management
Iowa State University
High School Diploma -
Heritage High School