Aleecia Sampson
Statesboro,GA
Summary
Detail-oriented and dependable Remote Live Chat Customer Support Specialist with strong written communication skills and a calm, professional approach to problem-solving. Experienced in handling customer inquiries through chat and email while maintaining accuracy, empathy, and efficiency. Highly organized, tech-savvy, and able to work independently in a remote environment while meeting productivity and quality standards.
Overview
7
7
years of professional experience
Work History
Supervising Agent
American Income Life Insurance Company
02.2023 - 11.2025
- Led team in developing effective insurance sales strategies and training programs.
- Enhanced client engagement through personalized communication and follow-up initiatives.
- Oversaw performance metrics tracking to identify areas for team improvement.
- Mentored new agents, fostering professional growth and enhancing overall productivity.
Agent Services Representative
Blue Cross Blue Shield
08.2018 - 03.2021
- Facilitated onboarding process for new agents, ensuring smooth integration into systems and workflows.
- Resolved complex inquiries from agents, enhancing overall satisfaction and operational efficiency.
- Developed training materials to improve agent knowledge of healthcare products and services.
- Streamlined communication channels between agents and internal departments, reducing response times significantly.
Education
High School Diploma or Equivalent - undefined
Skills
- Live Chat & Email Support, Professional Written Communication, Customer Issue Resolution, Multitasking, Time Management, Accurate Data Entry, CRM Systems (Zendesk, Salesforce – familiar), Confidentiality, Attention to Detail
Personal Information
- Title: Remote Live Chat Customer Support Specialist
- Availability: Flexible hours, evenings and weekends available, reliable internet, quiet workspace
Availability
Flexible hours, evenings and weekends available, reliable internet, quiet workspace
Timeline
Supervising Agent
American Income Life Insurance Company
02.2023 - 11.2025
Agent Services Representative
Blue Cross Blue Shield
08.2018 - 03.2021