ALEEM MILAN
Los Angeles,CA
Summary
Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Overview
11
11
years of professional experience
Work History
Small Business Banker
WELLS FARGO
Hollywood , CA
03.2021 - Current
- Accountable for acquisition and retention of affluent business clients.
- Effectively partners with internal and external business banking partners, in addition to other lines of businesses to effectively provide value to business owners within the community.
- Top performer in the division in non interest revenue.
Small Business Specialist
US BANK
Marina Del Rey , CA
07.2017 - 07.2020
- Grew a book of business and acquired new business for a territory spanning Santa Monica, Marina Del Rey, Inglewood, and Manhattan Beach
- Successfully coached Retail, Wealth Management, and Business Banking partners to achieve desired Business Banking revenue.
- Top performer in the Region.
Business Banking Specialist
WELLS FARGO
Roseville, CA
06.2014 - 07.2017
- Deepened relationships with existing business clients and successfully acquired new business.
- Partnered closely with Business Banking Group and other business partners to satisfy all of our business client's financial needs.
- Coached bankers and tellers to successfully provide value to business clients.
Service Manager
WELLS FARGO
Roseville, CA
09.2013 - 06.2014
- Successfully coached Tellers and Bankers leading to increased production in sales and substantially increased customer experience scores. Acquired lots of knowledge around bank operation processes.
- All direct reports have reached next level of ICP, and has had significant improvements on customer experience surveys. Several direct reports received promotions.
- Store achieved 30 consecutive perfect customer experience survey scores, 25 consecutive perfect teller surveys and 5 consecutive perfect platform surveys.
Personal Banker
WELLS FARGO
Roseville, CA
08.2012 - 09.2013
- Successfully coached personal bankers and tellers improving overall sales and customer experience goals.
- Achieved gold performance in individual customer experience scores in 2012.
- Top Performer in the market in sales. Implemented new processes which improved customer experience and sales. Became an acting Branch Manager.
Teller
WELLS FARGO
Granite Bay, CA
01.2012 - 08.2012
- Gold Performer in Customer Experience and Sales.
- Successfully coached other tellers to be successful in Sales and Customer Experience.
- Top producer in the market in sales.
Teller
BANK OF AMERICA
Portland , Oregon
06.2011 - 01.2012
- Accountable for risk management and accurately processing customer transactions.
- Provided referrals to bankers to deepen customer relationships.
Education
Associate of Arts - Business Administration
Sierra College
Rocklin, CAAssociate of Arts - Social And Behavioral Science
Sierra College
Rocklin, CASkills
- Excels in team leadership
- Strong interpersonal skills
- Detail oriented
- Complex problem solving
- Multilingual in Spanish, Laotian, and Thai
- Strong bank sales and compliance background
Accomplishments
- Top performer in the Region as Business Banker.
- Top performer in the Region for customer experience as a Service Manager.
- Successfully coached Bankers and all Direct Reports to reach incentive compensation plan and increase customer experience scores.
- Top performer in the Region for successfully managing and growing a book of business of Business Banking Relationships.
Timeline
Small Business Banker
WELLS FARGO
03.2021 - Current
Small Business Specialist
US BANK
07.2017 - 07.2020
Business Banking Specialist
WELLS FARGO
06.2014 - 07.2017
Service Manager
WELLS FARGO
09.2013 - 06.2014
Personal Banker
WELLS FARGO
08.2012 - 09.2013
Teller
WELLS FARGO
01.2012 - 08.2012
Teller
BANK OF AMERICA
06.2011 - 01.2012
Associate of Arts - Business Administration
Sierra College
Associate of Arts - Social And Behavioral Science
Sierra College
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