Aleena Ali
Houston,TX
Summary
Experienced administrative assistant offering 11 years of expertise in customer service and clerical tasks. A detail-oriented professional with strong multitasking abilities, sound judgment, and excellent communication skills. Committed to maintaining high levels of customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Temporary Position
Sharp Management
11.2022 - 03.2023
- Managed incoming and outgoing communications, including efficiently generating invoices, and coordinating correspondence via fax and email.
- Conducted thorough background checks, encompassing rental, criminal, and credit histories, ensuring due diligence in the tenant vetting process.
- Processed a high volume of financial transactions with precision, demonstrating strong organizational skills and the ability to maintain composure in a fast-paced environment.
- Ensured a positive experience for every candidate by responding promptly to inquiries regarding job opportunities.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Provided support to upper management with special projects related to finance or accounting processes.
- Developed procedures for more efficient workflow in accounting department.
- Prepared and organized files for storage, archiving, and retrieval.
- Created purchase orders for various vendors in accordance with company procedures.
- Ordered supplies and equipment as needed.
Beauty Advisor/ Sales
Ulta Beauty
09.2021 - 11.2022
- Welcomed guests and provided personalized assistance to enhance their shopping experience
- Recommended and demonstrated beauty products tailored to customer preferences, ensuring satisfaction and fostering loyalty
- Maintained store aesthetics and product inventory, including restocking and ensuring promotional pricing and offers were communicated effectively.
Delivery Driver/ Dispatcher
Swift Transportation
08.2020 - 04.2021
- Coordinated dispatch activities, ensuring efficient driver allocation, and effective communication with team members.
- Ensured compliance with state traffic laws and Federal Department of Transportation regulations during operation of truck and trailer.
- Maintained daily DOT electronic logbooks and adhered to safety protocols for loading and organizing cargo, demonstrating a commitment to safety and strong organizational skills.
- Maintained accurate records of goods delivered and collected payments as required.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Federal Officer/Lead
United States Department of Homeland Security
03.2013 - 03.2020
- Executed thorough verification of travel documents and identification to maintain flight security standards.
- Conducted meticulous personal property inspections and routine body screenings to uphold safety protocols.
- Managed passenger movement through security and screening zones, optimizing flow and efficiency.
- Supported administrative operations by performing data entry, filing, and payroll clerical duties using Microsoft Office applications.
- Assessed intelligence information gathered from surveillance operations for accuracy and completeness.
- Participated in undercover operations designed to infiltrate criminal organizations or networks.
- Prepared detailed reports summarizing all investigative findings that were presented to supervisors or prosecutors upon completion of an investigation.
- Served as a liaison between the agency and other government entities when needed.
- Completed weekly and monthly reports summarizing activities.
Education
High School Diploma -
Jersey Village High School
Houston, TX05-2007
Associate of Science - General Science
Lonestar Community College
HoustonSkills
- Analytical and Problem Solving
- Time Management
- Attentive Listening
- Empathy
- Speedy and Efficiency
- Diplomacy
- Exceptional Administrative Skills
- Flexible
- Teamwork
- Patience
- Troubleshooting and Research
- Proficient in Microsoft Office
- Active Listening
- Data Entry
- Product Knowledge
- Computer Literacy
- Conflict Resolution
- Effective Communication
- Social media proficiency
- Excel spreadsheets
- Microsoft Office expertise
- Clerical Support
Timeline
Temporary Position
Sharp Management
11.2022 - 03.2023
Beauty Advisor/ Sales
Ulta Beauty
09.2021 - 11.2022
Delivery Driver/ Dispatcher
Swift Transportation
08.2020 - 04.2021
Federal Officer/Lead
United States Department of Homeland Security
03.2013 - 03.2020
High School Diploma -
Jersey Village High School
Associate of Science - General Science
Lonestar Community College
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