Aleena Carter
Concord,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hot Topic Inc.
10.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
Package Handler
FedEx:Ground
08.2023 - 12.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Waitress
T.C. Sogo Inc.
02.2023 - 07.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Filer
Harris Mustang Supply
03.2020 - 09.2021
- Improved file organization by implementing a color-coded system for easy identification and retrieval.
- Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
- Expedited the retrieval process with an efficient digital filing system, enhancing overall productivity within the office.
- Collaborated on a team to overhaul outdated filing systems, resulting in improved accessibility of vital information.
Education
High School Diploma -
Performance Learning Center
Charlotte, NC01.2022
Skills
- Payment Processing
- Order Processing
- Client Account Management
- Customer Needs Assessment
- Cash Handling Accuracy
- Verbal/written communication
- Complex Problem-Solving
- Adapt to diverse groups
- Outgoing Personality
- Policy and Procedure Adherence
- Excellent people skills
- Client Service
Timeline
Package Handler
FedEx:Ground
08.2023 - 12.2023
Waitress
T.C. Sogo Inc.
02.2023 - 07.2023
Sales Associate
Hot Topic Inc.
10.2022 - Current
Filer
Harris Mustang Supply
03.2020 - 09.2021
High School Diploma -
Performance Learning Center