Aleena Farias
Corpus Christi
Summary
Proven achiever in property management, adept at boosting occupancy rates and enhancing tenant relations through strategic digital marketing and effective communication. I have led initiatives that maintained high payment rates and fostered community, demonstrating significant teamwork and digital marketing skills. My approach combines innovative strategies with a focus on financial performance and tenant satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
My approach combines innovative strategies with a focus on financial performance and tenant satisfaction,Experienced with tenant management, lease negotiations, and property marketing. Utilizing strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
GVA Property Management
06.2023 - 02.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Leasing Consultant
GVA Property Management
10.2021 - 06.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Improved online property listings with high-quality photos and detailed descriptions, attracting more prospective tenants.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Collected rent and tracked resident payments and information in computer system.
Front Desk Receptionist
Herman & Herman Law Firm
07.2019 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
No Degree - Real Estate
Texas Real Estate Business School
11-2025
High School Diploma -
W.B. Ray Highschool
1002 Texan Trail 7841106-2018
Skills
- Strong communication skills
- Telephone and email etiquette
- Tenant issue resolution
- Tenant relations
- Digital marketing
- Record keeping
- Accounting operations
- Eviction coordination
- Strategic thinking
- Coaching
- Motivation techniques
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
GVA Property Management
06.2023 - 02.2024
Leasing Consultant
GVA Property Management
10.2021 - 06.2023
Front Desk Receptionist
Herman & Herman Law Firm
07.2019 - 11.2020
No Degree - Real Estate
Texas Real Estate Business School
High School Diploma -
W.B. Ray Highschool
Similar Profiles
Quinn EvansQuinn Evans
MAINTENANCE TECHNICIAN at GVA Property ManagementMAINTENANCE TECHNICIAN at GVA Property Management
Sherri SwillingSherri Swilling
Assistant Manager at GVA Property ManagementAssistant Manager at GVA Property Management
Sabrina PhillipsSabrina Phillips
Assistant Property Manager at GVA Property ManagementAssistant Property Manager at GVA Property Management