Aleena Flowers
Summary
I believe I am a dynamic leader with proven expertise in team leadership and problem-solving. I excelled in enhancing customer satisfaction and boosting sales through strategic thinking by promoting new merchandise and food or drink products, especially seasonal items, with exceptional service. Multitasking and organizational abilities, driving efficiency and fostering a positive work environment were some of my strongest abilities during my time at both of these jobs. I achieved significant improvements in team productivity and operational smoothness by ensuring times and accuracy were some of our main priorities while maintaining a clean and enjoyable work environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
07.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Baker/ Cashier
Bellas Gelato And Sweets Shoppe
05.2023 - 07.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Education
High School Diploma -
Cienega High School
Vail, AZ05-2024
Skills
- Positive attitude
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Team collaboration and leadership
- Issue resolution
- Policy enforcement
- Professional appearance
- Strategic thinking
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Active listening
- Analytical thinking
- Team leadership
- Problem-solving
Timeline
Shift Leader
Dunkin' Donuts
07.2024 - Current
Baker/ Cashier
Bellas Gelato And Sweets Shoppe
05.2023 - 07.2024
High School Diploma -
Cienega High School