Aleena Jackson

· Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request

· Created or updated records with new files or information in data base

· Strictly adhered to confidentiality dictations to safeguard information.

· Prepared new files according to company needs and schedules.

· Evaluated reports and documents for discrepancies and inaccurate information.

· Recorded and processed payments by company and customers.

· Composed correspondence to internal and external company contacts.

· Added new material to file records or created new records.

· Consolidated outdated files to inactive storage database, following guidelines ans legal requirements.

· Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

· Identified consumer needs, clarified information and researched issues to provide alternative solutions.

· Asked probing questions to determine service needs and accurately input information into electronic system.

· Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.

· Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

· Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

· Documented conversations with customers to track requests, problems and solutions.

· Consulted with customers regarding needs and addressed concerns.

· Trained new employees on processes to promote productivity team-wide.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
• Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
• Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.