Aleena May
Celina,OH
Summary
Dynamic sales associate with proven success at Ace Hardware, excelling in customer service and relationship building. Recognized for achieving monthly sales targets through effective communication and problem-solving skills. Adept at cash handling and fostering teamwork, consistently enhancing customer satisfaction and loyalty in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Sales Associate and Key Holder
Ace Hardware
Celina, OH
03.2024 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions efficiently while ensuring accuracy in cash handling.
- Collaborated with team members to achieve store sales goals and improve service quality.
- Engaged in continuous product knowledge training to better assist customers.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Utilized point-of-sale systems for inventory management and sales tracking.
- Participated in seasonal promotions and events, enhancing store visibility and engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Caregiver
Elmwood Assisted Living
New Bremen, OH
06.2022 - 11.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medication under supervision, adhering to safety protocols.
- Maintained accurate records of resident care and progress notes.
- Collaborated with healthcare teams to develop individualized care plans.
- Supported recreational activities, promoting social engagement among residents.
- Monitored vital signs, promptly reporting changes to nursing staff.
- Trained new staff on caregiving best practices and facility policies.
- Implemented feedback systems to enhance resident satisfaction and care quality.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Crew Trainer
Mc Donalds
Celina, OH
06.2020 - 04.2022
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and operational guidelines.
- Assisted in inventory management and stock replenishment processes.
- Monitored crew performance to maintain high service quality and efficiency.
- Facilitated team meetings to discuss performance goals and improvement strategies.
- Provided ongoing coaching to enhance staff skills and productivity.
- Implemented training programs to streamline onboarding process for new hires.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Basket House Worker
Bryson Pool
Celina, OH
05.2019 - 08.2019
- Assisted in maintaining cleanliness and organization of pool area
- Supported daily operations by monitoring equipment functionality
- Learned safety protocols for handling chemicals and tools
- Collaborated with team to ensure timely completion of tasks
- Adapted quickly to changing priorities and workflows
- Contributed to positive guest experiences through attentive service
- Engaged in continuous learning about industry best practices
- Provided childcare support, nurturing children''s growth and development through engaging activities.
- Performed maintenance tasks as needed, preserving the condition and functionality of the home.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Preserved patient safety by following safety protocols.
- Provided emotional support and companionship to clients.
- Participated in team meetings and staff training sessions.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Celina Highschool
Certification - Phlebotomist
Medcerts
2024
Skills
- Fast learner
- Easy to train
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Calm demeanor
- Excellent communication skills
- Energetic self-starter
Timeline
Sales Associate and Key Holder
Ace Hardware
03.2024 - Current
Caregiver
Elmwood Assisted Living
06.2022 - 11.2022
Crew Trainer
Mc Donalds
06.2020 - 04.2022
Basket House Worker
Bryson Pool
05.2019 - 08.2019
High School Diploma -
Celina Highschool
Certification - Phlebotomist
Medcerts