Aleena Mercedes Gonzalez
Exeter,CA
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Milan Institute
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed customer accounts using CRM software to enhance service delivery.
- Collaborated with team members to streamline support processes, improving response times.
- Provided product information and troubleshooting assistance to enhance customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Coordinated daily operations and schedules for multiple departments, including Medical Assisting, Dental Assisting, Massage Therapy, Barbering, Cosmetology, and Esthetics.
- Communicated clearly with students and faculty to relay information, updates, and reminders across departments.
- Handled high-volume phone calls, appointment scheduling, and calendar management with accuracy and attention to detail
Receptionist
Boys and Girls Club
Farmersville, CA
05.2024 - 12.2025
- Updated daily log book with information about visitors entering the premises.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted customers, answered general questions, and directed themto appropriate locations.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
AA - BIOLOGY
01.2025
EXETER UNION HIGH SCHOOL - BIOLOGY
01.2023
GPA: 4.0
Skills
- Scheduling
- Bookkeeping
- Call redirection
- PC proficient
- Organization skills
- Multi-line telephone skills
- Phone etiquette
- Front desk operations
- Customer/Client relations
- Documentation and reporting
- Data entry
References
- Luz Garcia, (559)-802-7023, Zitagonzalez07@gmail.com
- Mayra Ortiz, (559)-737-0594 , Familyortiz2410@yahoo.com
- Margie Reed (559)967-3039, Mreed@exeterk12.org
Affiliations
Collegiate Soccer Athlete
[College Of The Sequoia's], [915 S Mooney Blvd, Visalia, CA 93277]
[August, 2023] – [September, 2024]
- Competed as a member of the College Of The Sequoia's Women's soccer team, demonstrating leadership, discipline, and teamwork skills.
Education History
I am currently pursuing my Associate’s Degree in Nursing and am on track to graduate in May 2026. Throughout my Education, I have completed extensive coursework in anatomy, physiology, microbiology, and core health sciences, building a strong foundation in patient care and clinical prep & readiness. I have maintained a 3.0 GPA while balancing a rigorous academic workload and extracurricular commitments. During my freshman year, I was a college athlete at the College of the Sequoias, where I developed discipline, teamwork, and time-management skills that continue to support my academic success. My studies have strengthened my understanding of major body systems, medical terminology, and evidence-based healthcare practices. I consistently apply strong study habits, detailed note-taking, and hands-on lab experience to prepare for future clinical training and a career as a compassionate and competent nurse.
Timeline
Customer Service Specialist - Milan Institute
04.2025 - Current
Receptionist - Boys and Girls Club
05.2024 - 12.2025
COLLEGE OF THE SEQUOIAS - AA, BIOLOGY
EXETER UNION HIGH SCHOOL - EXETER UNION HIGH SCHOOL, BIOLOGY