Aleena Sweigart
North Myrtle Beach,SC
Summary
Reliable professional with experience in delivery and reception roles. Skilled in optimizing schedules and enhancing customer experiences through effective communication. Committed to maintaining high standards of service and operational efficiency.
Detail-oriented individual with a versatile background in delivery and customer service. Known for strong organization and time management skills, contributing to improved customer satisfaction and streamlined operations.
Overview
6
6
years of professional experience
Work History
Independent Delivery Contractor
DoorDash
01.2020 - Current
- Delivered food orders efficiently while adhering to safety and traffic regulations.
- Managed route optimization to enhance delivery speed and customer satisfaction.
- Communicated effectively with customers for order updates and feedback collection.
- Coordinated with local restaurants to ensure timely order fulfillment and quality service.
- Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
Receptionist
All or Nothing, LLC
01.2023 - 03.2026
- Responded to phone inquiries efficiently to enhance customer service experience.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Coordinated appointment schedules and maintained weekly calendar to ensure seamless operations.
- Managed various responsibilities by implementing time management techniques to enhance productivity.
- Demonstrated fluency in both verbal and written communication,
Housekeeper
My Place Hotel
09.2021 - 08.2022
- Maintained cleanliness and organization of guest rooms, ensuring adherence to established standards.
- Implemented efficient cleaning routines, enhancing overall guest satisfaction and room readiness.
- Performed detailed inspections of guest rooms post-cleaning to guarantee quality control and consistency in service delivery.
- Conducted inventory management of cleaning supplies, ensuring timely replenishment and budget adherence.
- Developed strategies for optimizing time management during peak occupancy periods, increasing operational efficiency.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Followed infection control and universal procedures, maintaining sanitary environment.
- Notified supervisors of damaged equipment and hazardous conditions in guest rooms and lobby areas.
- Trained new staff on proper cleaning techniques and safety protocols, fostering a collaborative team environment.
Education
High School Diploma -
Nine Star Education
Anchorage, AK06-2013
Skills
- Strong navigation skills
- Reliability and punctuality
- Professionalism and courtesy
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Schedule management
- Customer Services
- Housekeeping
- Teamwork
- Health and safety compliance
Timeline
Receptionist
All or Nothing, LLC
01.2023 - 03.2026
Housekeeper
My Place Hotel
09.2021 - 08.2022
Independent Delivery Contractor
DoorDash
01.2020 - Current
High School Diploma -
Nine Star Education