Aleena Umar
Dallas,TX
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Michael Kors
Dallas , TX
09.2022 - Current
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted exceptional customer service by engaging clients on sales floor.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Checked store merchandise regularly for proper display and replenishment.
- Constructed displays and signs to promote specified products and sales promotions.
Pharmacy Technician
CVS Pharmacy
Ardmore , OK
08.2020 - 01.2022
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Paint Sales Associate
Lowes Home Improvment
Ardmore , OK
03.2021 - 07.2021
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Department Manager
Walmart
Ardmore , OK
04.2017 - 04.2020
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Housekeeping Supervisor
La Quinta Inn & Suites
Sacramento, CA
08.2016 - 03.2017
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Trained and mentored new staff on cleaning and safety protocols.
Housekeeper
Homewood Suites By Hilton
Sacramento, CA
04.2015 - 09.2015
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned emptied garbage receptacles to proper locations.
Education
High School - Computer Science
Girls High Schools
Faisalabad,Pakistan 03.2010
Skills
- Store Merchandising
- Task Delegation
- Tracking Sales Metrics
- Meeting Quotas
- Staff Training
- Staff Management
- Product and Service Sales
- Effective Selling Techniques
- Data Analysis
- Sales Expertise
- Process Knowledge
- Systems Analysis
- Display Maintenance
- Support Oversight
- Negotiate Price
- Expense Control
- Data Reporting
- Order Management
- Active Listening
- Procurement and Sales
- Performance Evaluations
- Inventory Oversight
- Merchandising Coordination
- Goals and Performance
- Program Monitoring
- Floor Oversight
- Management Support
- Effective Working Relationships
- Strategic Networking
- Contract Law
- Judgment and Decision-Making
- Strategic Business Initiatives
- Time Management
- Shrinkage Control
- Staff Meetings
- Ethical Standards
- Learning Strategies
- Critical Thinking
- Scheduling
- Writing
- Staffing
- Budgeting
- Negotiation
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Timeline
Sales Supervisor
Michael Kors
09.2022 - Current
Paint Sales Associate
Lowes Home Improvment
03.2021 - 07.2021
Pharmacy Technician
CVS Pharmacy
08.2020 - 01.2022
Department Manager
Walmart
04.2017 - 04.2020
Housekeeping Supervisor
La Quinta Inn & Suites
08.2016 - 03.2017
Housekeeper
Homewood Suites By Hilton
04.2015 - 09.2015
High School - Computer Science
Girls High Schools