Aleene Rempesent

• CLEANING
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Removed trash, debris and other waste materials from premises.
• Provided assistance to other staff members with cleaning of difficult areas.
• Maintained cleanliness of restrooms by washing down and properly sanitizing floors and toilets.
• Organized and used industrial cleaning products following strict safety procedures.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

MOVING

• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
• Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
• Disconnected and reconstructed furniture by removing headboards from bed frames, and unscrewing mirrors from dressers etc.
• Cleaned and maintained truck and other equipment to maintain optimum working condition.
• Communicated with customers courteously and professionally to drive satisfaction.
• Strapped items down over protective padding to secure throughout transportation.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Followed verbal and written instructions to properly move and ship products.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Arranged items at destination according to customer requests and instructions.
• Moved furniture and boxes using utility dolly and truck ramp.

• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Greeted customers and helped with product questions, selections, and purchases.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Recommended complementary purchases to customers, increasing revenue.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Addressed customer complaints and concerns, providing mutually beneficial solutions.
• Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
• Prepared orders for customers without delay to deliver excellent service.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Removed trash, swept, and mopped floors for professional appearance.
• Collected shopping carts from parking lot and returned to stand to keep lot organized.
• Pleasantly greeted customers and provided prompt and courteous service.
• Retrieved items for customers and verified prices.
• Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
• Operated cash register to accurately process and record customer payments.

• Processed orders and sent to kitchen employees for preparation.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Inspected dishes and utensils for cleanliness.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.