Aleeya Allman
Newark,NJ
Summary
To utilize my educational and professional skills for the Data Entry Operator 1 position.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
20
20
years of professional experience
Work History
Front End Team Lead
Pomptonian Food Service
08.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
City Carrier Assistant
United States Postal Service, USPS
04.2024 - 08.2024
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Front End Supervisor/ Deposits
Compass Group/Chartwells 2K2 Service LLC
09.2021 - 08.2023
- Review the cleanliness and organizational of all deposits area, inside and out
- Assists other team members as needed or as business dictates
- Checks for restocking of necessary supplies
- Brings all areas up to standard
- Discusses problems area with manager
- Handles money accurately
- Conducts inventory during and after shift
- Assist staff with banks, checkouts, and money, and money equivalent procedures
- Act as the contact person for employees with complaints or requests for time off
- Act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
Security Guard
Allied University Security
12.2020 - 09.2021
- Patrolling the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Reporting all incidents, accidents and medical emergencies to law enforcement
- Verifying personal credentials
- Continuously monitoring security cameras and fire building and alarm systems
- Patrolling campus premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Community Resource Trainer
Our House Inc
08.2016 - 04.2020
- Demonstrated proper judgment and decisions-making skills when related to consumers, their families and team members as specified by program/ agency policies
- Responsible for carrying out the ISP and all assigned paperwork accurately and in accordance with all agencies, county and state regulations
- Provided support and guidance to residents for their emotional, social and intellectual growth
- Plan, participate in and conduct customized individual, small groups or employment activities and instruction, which serve to maximize each individual potential, as well as providing the tools necessary to make good choices and the tools necessary to make good choices and develop appropriate skills to foster independence as they grow and develop within their community
Cashier
Popeye's
04.2012 - 05.2016
- Processed customer order transactions quickly and efficiently under direction of Store Manager or ASM
- Perform general maintenance and housekeeping duties to ensure cleanliness of restaurant; assist with individual and large party customer orders
- Assist with daily opening and closing of restaurants; service customers in both dining room and drive through window; ensure proficient handling of both cash and credit transactions; assist with mentoring and training new cashiers
- Restocked and organized merchandise in front lanes.
Library Circulation Aide
Essex County College
11.2009 - 08.2015
- Responsible for checking in/ out and renewed circulating library material
- Responsible for answering directional inquiries and referring customers to appropriate personnel
- Responsible for gathering unshaved books and returning them to the circulation desk for check in as in-house use
- Organized circulation desk with over 2,000 books and periodicals to be checked out.
Office Assistants
EZ Sockets
05.2008 - 09.2009
- Responsible for greeting and assisting office visitors with general inquiries and requests
- Responsible for handling incoming calls and other communications
- Responsible for organizing and maintaining office common area
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
Office Assistants
Inter City Tire
05.2005 - 04.2007
- Responsible for answering incoming calls and ordering supplies as needed
- Responsible for creating and maintaining national accounts information
- Responsible for retrieving and filing documents and reports as instructed by management
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
Education
High school - Basic Studies
East Orange High
East Orange, NJ06.2004
Skills
- Responsive web design
- Scrum framework
- Continuous integration
- Version control systems
Leadership Experience
I have a proven track record of delivering high-quality service while maintaining patient safety and confidentiality.
Timeline
City Carrier Assistant
United States Postal Service, USPS
04.2024 - 08.2024
Front End Team Lead
Pomptonian Food Service
08.2023 - Current
Front End Supervisor/ Deposits
Compass Group/Chartwells 2K2 Service LLC
09.2021 - 08.2023
Security Guard
Allied University Security
12.2020 - 09.2021
Community Resource Trainer
Our House Inc
08.2016 - 04.2020
Cashier
Popeye's
04.2012 - 05.2016
Library Circulation Aide
Essex County College
11.2009 - 08.2015
Office Assistants
EZ Sockets
05.2008 - 09.2009
Office Assistants
Inter City Tire
05.2005 - 04.2007
High school - Basic Studies
East Orange High
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