Aleeya Eskridge
Kyle,Texas
Summary
Decisive planner and analytical problem solver with history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Presidian Hotels & Resorts
01.2022 - Current
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in managing financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant General Manager
Presidian Hotels & Resorts
12.2019 - 01.2022
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
Front Desk Agent
Presidian Hotels & Resorts
02.2018 - 12.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Arts - Computer Science
Texas State University
San Marcos, TXHigh School Diploma -
Lehman High School
Kyle, TX06.2014
Skills
- Business Operations Knowledge
- Operations Management
- Employee Relations
- Strategic Planning Skill
- Record Management
- Data Review
- Attention to Detail
- Critical Thinking
- Math Skills
- Data Entry
Timeline
Assistant General Manager
Presidian Hotels & Resorts
01.2022 - Current
Assistant General Manager
Presidian Hotels & Resorts
12.2019 - 01.2022
Front Desk Agent
Presidian Hotels & Resorts
02.2018 - 12.2019
Bachelor of Arts - Computer Science
Texas State University
High School Diploma -
Lehman High School
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