ALEEYA HASSEN
Seattle,WA
Summary
With a decade of expertise in effectively resolving customer disputes and delivering outstanding service, I am poised to excel in a full-time role that presents dynamic professional challenges. My tenure has cultivated adept time management and problem-solving abilities. As a detail-oriented team player with robust communication skills, I've successfully fostered meaningful professional relationships. A track record of unwavering professionalism and seamless multitasking has honed my competencies to the highest standard. I am eager to bring my wealth of experience to a new and challenging opportunity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Urban League Of Metro Seattle
07.2023 - Current
- Enhancing customer satisfaction by promptly addressing inquiries and resolving concerns.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborating with team members to address guest needs and ensure seamless operations.
- Handling high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Updating client records accurately and efficiently, ensuring data integrity within company system.
- Providing administrative support to management staff, contributing to overall office productivity.
- Arrange meeting room reservations and set-up logistics for successful events held onsite.
- Maintain strict confidentiality when handling sensitive client information in accordance with company policies.
- Facilitate effective communication between clients, guests, and internal staff by serving as a central point of contact.
SHELTER ADVOCATE
MARY’S PLACE
03.2023 - Current
- Facilitating communication between clients and other service providers.
- Assisting in conducting needs assessments to identify key areas of service needs.
- Organize supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Supporting individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
CUSTOMER SERVICE REPRESENTATIVE
BELLEVUEHEALTHCARE
01.2022 - 05.2023
- Answered high volume of calls
- Reviewed high volume of insurance orders
- Qualified and processed insurance orders, along with submitting prior authorizations.
- Followed up with patients, hospitals, insurance companies and AFHs, to acquire proper documentation for insurance transactions.
- Investigated and resolved accounting disputes
- Calculated order totals, updated accounts, and maintained detailed records for inventory management.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing, support policies and procedures.
CONCIERGE
STRATTON AMENITIES
12.2022 - 02.2023
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
- Explained security policies and procedures to guests and staff to promote visitor confidence and safety.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted with luggage handling, and concierge services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
RECEPTIONIST
FIDELITY NATIONAL TILE
01.2020 - 01.2021
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected check payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided support to company employees by copying, faxing, and filing necessary documents.
TEACHER
WASHINGTON INTERNATIONAL SCHOOL
01.2018 - 01.2020
- Supported students physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Facilitated parent teacher conferences to review students productivity and increase support.
- Created and developed lesson plans to meet students' academic needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
RECEPTIONIST
H&R BLOCK
01.2016 - 01.2017
- Assisted with tax preparation & filing tax documents.
- Sorted, received, and distributed mail between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly knowledgeable assistance.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Renton Tech College High School Completion
Renton, WARenton Technical College
Renton, WASkills
- Customer Service
- Typing Speed 40 WPM
- Microsoft, Outlook, Google, Spreadsheets
- Communication Skills
- Case File Management
- Data Entry Software
- HIPAA Regulation Observance
- Software Applications
- Medical Records Review
- Document Filing
- Data Analysis
Certification
- CPR certified
Timeline
Front Desk Coordinator
Urban League Of Metro Seattle
07.2023 - Current
SHELTER ADVOCATE
MARY’S PLACE
03.2023 - Current
CONCIERGE
STRATTON AMENITIES
12.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
BELLEVUEHEALTHCARE
01.2022 - 05.2023
RECEPTIONIST
FIDELITY NATIONAL TILE
01.2020 - 01.2021
TEACHER
WASHINGTON INTERNATIONAL SCHOOL
01.2018 - 01.2020
RECEPTIONIST
H&R BLOCK
01.2016 - 01.2017
High School Diploma -
Renton Tech College High School Completion
Renton Technical College
- CPR certified
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