Aleeyah Alexander
Housekeeper
New Iberia,LA
Summary
Professional housekeeper with strong organizational skills and attention to detail. Demonstrates strong focus on team collaboration and adaptability to changing needs. Skilled in managing cleaning schedules, overseeing staff, and ensuring high standards of cleanliness. Reliable and results-driven, with commitment to maintaining pristine and welcoming environment.
Overview
15
15
years of professional experience
Work History
Lead Housekeeper
Courtyard by Marriott
02.2018 - 08.2025
- Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
- Implemented a preventative maintenance program to extend the life of equipment and reduce repair costs.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Reduced workload for team members by optimizing work schedules and task delegation.
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
- Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
- Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
- Streamlined linen management processes, reducing laundry costs without compromising on cleanliness or guest comfort levels.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
- Contributed to budget planning sessions, providing insights from a housekeeping perspective that helped inform financial decision-making processes at the property level.
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Housekeeper
Hampton Inn Suites
02.2011 - 02.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Dusted picture frames and wall hangings with cloth.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Operated electronic backpack vacuums and floor sweepers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
Westgate High School
New Iberia05-2012
Skills
Floor polishing
Basic repair skills
Laundry management
Chemical handling
Guest relations
Health and safety
Cleaning techniques
Housekeeping
Teamwork
Cleaning bathrooms
Vacuuming and sweeping
Hospitality background
Timeline
Lead Housekeeper
Courtyard by Marriott
02.2018 - 08.2025
Housekeeper
Hampton Inn Suites
02.2011 - 02.2018
Westgate High School
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