Aleeyah Royal
Philadelphia,PA
Summary
Experienced support professional with experience in a professional environment. Problem solver who acquires new skills quickly and demonstrates can-do attitude when taking on new responsibilities. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Resources for Human Development, Inc
07.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Mail Processing Clerk
United States Postal Service
08.2021 - 06.2022
- Operate and maintain automated sorting and scanning machines
- Prepares mail for distribution and delivery
- Bundle and transfer processed mail from one area to another
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Member Relations Rep
Health Partners Plans
10.2015 - 06.2021
- Educate callers about Health Partners’ plan with the intent of retaining members.
- Provide high levels of service.
- Report on trends and issues which impact the membership.
- Respond to member and member-related calls in a courteous, professional& efficient manner providing timely follow-up to requests for information and service.
- Participate in and conduct new member orientation outreach on a monthly basis as assigned.
- Answer eligibility, benefits and provider inquiries, assuring that members receive service, use the plan correctly and gain a high level of satisfaction with the plan.
- Maintain call records, logs and other documentation in accordance with departmental requirements.
- Operate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange.
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing member experience.
- Participate in appropriate staff meetings and training sessions, reporting on trends and issues which impact members and Health Partners as a whole.
- Attend monthly meetings.
- Perform other clerical and support tasks as assigned.
Security Officer
Allied Barton Security Services
10.2014 - 10.2015
- Verify employees’ identification cards upon entry to the office building
- Monitor hallways and bathrooms ensuring walkways are free of harmful debris and unauthorized visitors.
- Act as concierge, providing information and directions to nearby landmarks
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Medical Assistant (Intern)
Drexel University Internal Medicine
01.2014 - 03.2014
- Verified patients’ medical insurance status
- Performed data entry via Promise system
- Performed phlebotomy and EKG services
- Complied with state regulated rules to ensure proper allocation of information
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
Administrative Office Intern
City Hall of Philadelphia
09.2007 - 06.2009
- Performed various office tasks to ensure that all calls and documents were properly documented
- Assisted with planning of office meetings and events
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Sorted, organized, and maintained files.
Education
Licensed Massage Therapist - Massage Therapy
Academy of Massage Therapy & Bodyworks
Pottstown, PA02-2024
Medical Assistant Training -
Philadelphia Job Corps Life Science Institute
Philadelphia, PA02.2014
High School Diploma - Business clerical
Preparatory Charter School
Philadelphia, PA06.2012
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
- Behavioral management
Languages
English
Full Professional
Timeline
Direct Support Professional
Resources for Human Development, Inc
07.2022 - Current
Mail Processing Clerk
United States Postal Service
08.2021 - 06.2022
Member Relations Rep
Health Partners Plans
10.2015 - 06.2021
Security Officer
Allied Barton Security Services
10.2014 - 10.2015
Medical Assistant (Intern)
Drexel University Internal Medicine
01.2014 - 03.2014
Administrative Office Intern
City Hall of Philadelphia
09.2007 - 06.2009
High School Diploma - Business clerical
Preparatory Charter School
Licensed Massage Therapist - Massage Therapy
Academy of Massage Therapy & Bodyworks
Medical Assistant Training -
Philadelphia Job Corps Life Science Institute
Similar Profiles
Alisha BrownAlisha Brown
Program Director (Intellectual and Developmental Disabilities with Mental Illness Program) at Resources for Human DevelopmentProgram Director (Intellectual and Developmental Disabilities with Mental Illness Program) at Resources for Human Development
Maryann DeVineMaryann DeVine
Residential Manager at Resources for Human Development, IncResidential Manager at Resources for Human Development, Inc
STEPHANIE BETTSSTEPHANIE BETTS
Direct Support Professional at Resources for Human Development, IncDirect Support Professional at Resources for Human Development, Inc
Joseph CarrionJoseph Carrion
Maintenance Worker at Franklin Towne Charter High SchoolMaintenance Worker at Franklin Towne Charter High School
Blake SalzmanBlake Salzman
Account Manager at Ferrandino & Son, Inc.Account Manager at Ferrandino & Son, Inc.