Aleeyah Vue
Salem,OR
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Business & Employment Specialist
Oregon Employment Department
Salem, Oregon
08.2021 - Current
- Provide support to assist a high volume of customers via telephone, email, and/or computer software systems
- Provided unemployment benefits to eligible unemployed Oregonians by processing unemployment claims; and assisting claimants and employers with the unemployment benefit process
- Have the ability to balance the quality of service provided with the quantity of customers and work in the queue
- Appointed as a Subject Matter Expert and assigned to high priority projects
- Worked as a mentor training new staff on phones.
- Appointed as a Subject Matter Expert and assigned to high priority projects.
- Worked as a mentor training new staff on phones.
Lead Duties: - Appointed as a Lead on 5/8/22
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- On point for projects in which training was provided to BES who have not worked certain projects.
Maintained lead email box such as distributing to the correct person - or department. Also answered inquiries from different departments.
Provided Quality Control on phone calls and projects to maintain that we are still in compliance. - Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
Store Manager
Rue21
Salem, OR
11.2020 - 07.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Achieves store goals by driving sales through visual merchandising, market events, and customer experience.
- Executes markdowns, shipping, receiving, and cash control with accuracy. Controls and minimizes shrink.
- Maintains payroll within budgetary guidance. Possesses business acumen by demonstrating financial and operational understanding of the organization.
- Maintains a customer-centric focus.
- Ensures associates are knowledgeable, helpful, and able to efficiently carry-out the store recovery functions.
- Provides associates the tools necessary to ensure customer satisfaction.
- Delivers positive resolutions to challenges and complaints from customers.
- Trains and develops Assistant Store Managers and all store associates.
- Oversees and executes successful staffing strategies.
- Networks to build a pipeline of potential new associates.
- Recruits and retains qualified associates to ensure staffing needs are consistently met.
- Holds poor performing managers and associates accountable through conversation and documentation.
- Provides staff with growth opportunities through consistent coaching.
- Ensures store is properly merchandised and up to company's visual standards.
- Merchandises store with a results-oriented mindset in order to drive key metrics.
- Makes visual merchandising decisions based on the needs of their customers.
- Executes floor set directives in a timely and effective manner.
- Keeps store's product level high by ensuring new shipment is quickly processed and placed on floor.
- Coaches, confronts, and counsels associates to improve overall performance.
- Inform and direct associates daily on the evolving needs of the business through clear and concise direction.
- Follows up with team to ensure projects were properly executed.
- Communicates store information with the District Manager and Support Center.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Supervised guests at front counter, answering questions regarding products.
Assistant Manager
Rue21
Salem, OR
06.2018 - 11.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Run the sales floor like the host of the party creating an energetic, fun, positive environment for customers to shop and your team to work and thrive in
- Drive and own business results by ensuring GIFT (Greet, Inform, Fitting Rooms, Thank you) service is being delivered to all customers
- Motivate and inspire the team to give their all through coaching in the moment, giving feedback, celebrating wins, and having fun with recognition
- Kept the store looking new for each customer by processing shipment timely, updating merchandise displays, and utilizing sales results to influence merchandising decision making
- Follow all policy and procedures to maintain a safe shopping experience for our customer and a work environment that is safe and open for all
- Maintain salesfloor awareness to prevent product loss
- Lead by example with a high level of integrity
- Practice teamwork by being ready and willing to help other members of the team when they need a hand
- Assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store manager. Inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Hold store employees accountable to following all policies and procedures .
Caregiver
Boneventure
08.2019 - 08.2019
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained frequent supervision of residents unable to call for assistance.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Provided care to elderly.
- Maintained laundry duties
- Provided assistance in showers
- Assisted elderly to dining rooms for meals.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Sales Associate
Harbor Freight Tools
05.2017 - 05.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Increased sales by offering advice on purchases and promoting additional products.
Assistant Manager
Pacsun
10.2016 - 05.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Keyholder
Claires Stores Inc
11.2015 - 11.2016
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Accepted and processed customer returns.
- Opened and closed store 2-4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Opened inventory boxes and restocked shelves.
- Monitored security areas during busy periods.
- Rotated stock according to dates and protocols.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Processed cash, credit, debit and check payments.
- Broke down boxes and disposed of trash.
Education
Diploma -
Cascade High School
Skills
- Proficient in Microsoft Office, Adobe, MS Teams, Outlook, Windows OS
- Employment Equity
- 7 years of customer experience
- 5 years of managerial experience
- Strong communication and listening skills
- Able to handle multiple tasks and duties
- Information Protection
- Networking and Partnership Development
- Affirmative Action Guidelines
- Performance Appraisal
- Organizational Standards
- Policy Interpretation
Timeline
Business & Employment Specialist
Oregon Employment Department
08.2021 - Current
Store Manager
Rue21
11.2020 - 07.2021
Caregiver
Boneventure
08.2019 - 08.2019
Assistant Manager
Rue21
06.2018 - 11.2020
Sales Associate
Harbor Freight Tools
05.2017 - 05.2018
Assistant Manager
Pacsun
10.2016 - 05.2017
Keyholder
Claires Stores Inc
11.2015 - 11.2016
Diploma -
Cascade High School
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