Aleeza Khan
Zurich American Insurance
Gilberts,IL
4
Languages
1
Certification
4
years of professional experience
Results-driven IRM Analyst with Zurich American Insurance, skilled in data analysis and process improvement. Proven ability to enhance operational efficiency and support strategic decision-making. Expertise in risk management and cross-functional collaboration, complemented by strong communication and analytical problem solving skills. Committed to delivering impactful solutions that drive organizational success.
Work History
IRM Analyst (70/30 Percent)
6 Months- Analyzed data trends to support decision-making processes and improve operational efficiency.
- Developed comprehensive reports to communicate findings and assist in strategic planning initiatives.
- Collaborated with cross-functional teams to enhance data accuracy and streamline information flow.
- Implemented process improvements that increased productivity and reduced turnaround time for project deliverables.
Underwriting Assistant (Middle Market Casualty)
3 Years- Supported Underwriters by processing new business, renewals, endorsements, and policy transactions for Middle Market Casualty accounts.
- Reviewed policy documentation for accuracy and completeness while ensuring compliance with company guidelines and underwriting standards.
- Maintained accurate electronic files and documentation to support underwriting and compliance requirements.
- Utilized internal systems and reporting tools to research policy information and support underwriting decisions.
- Partnered with team members to gather process knowledge and translate it into an AI-driven resource for everyday operational support.
- Managed a high volume of underwriting requests, endorsements, and service tasks while meeting established deadlines and service level expectations.
- Entered and maintained policy, customer, and risk information in underwriting systems with a high level of accuracy.
- Coordinated with Underwriters, brokers, and internal teams to obtain missing information and resolve policy-related inquiries.
- Prepared policy documents, quotes, binders, and other underwriting materials to support the policy issuance process.
- Monitored outstanding requests and followed up to ensure timely completion of underwriting activities.
- Assisted with regulatory filings, documentation, and quality control to maintain compliance with internal and external requirements.
- Prioritized multiple assignments in a fast-paced environment while maintaining attention to detail and accuracy.
- Built strong working relationships with internal stakeholders to support efficient underwriting operations and deliver excellent customer service
- Created an AI knowledge agent to support Underwriting Assistants by providing instant access to procedures, workflows, and resources, reducing training time and improving onboarding efficiency.
Sales Associate and Cashier
3 Months- Assisted customers in selecting traditional and formal attire by providing personalized styling and sizing recommendations.
- Delivered a boutique-style shopping experience by building relationships with customers and understanding their preferences.
- Processed cash, credit, and digital payments accurately while balancing the cash register at the end of each shift.
- Managed alterations, special orders, and customer requests to ensure a seamless shopping experience.
- Prepared merchandise for display by steaming, tagging, pricing, and organizing clothing and accessories.
- Maintained an attractive showroom by arranging displays and ensuring merchandise was presented according to store standards.
- Answered customer questions about fabrics, fit, and garment care to help them make informed purchasing decisions.
- Assisted with inventory counts, restocking, and receiving new merchandise shipments.
- Supported promotional events and seasonal collections by setting up displays and highlighting featured products.
- Built long term customer relationships through friendly service, resulting in repeat business and referrals.
Sales Associate
2 Months- Collaborated with team members to achieve daily and monthly sales goals.
- Assisted customers with product selections, answered inquiries, and provided personalized recommendations to enhance their shopping experience.
- Built strong relationships with customers to encourage repeat business and customer loyalty.
- Processed transactions accurately using the point-of-sale (POS) system to ensure efficient checkout.
- Maintained store presentation standards by organizing merchandise displays, racks, and shelves while ensuring cleanliness and visual appeal.
- Developed strong product knowledge to effectively communicate product features, benefits, and current promotions to customers.
- Supported inventory management by tracking stock levels, replenishing merchandise, and preparing items for the sales floor through pricing and tagging.
- Adapted quickly to new products, promotions, and store initiatives to improve customer engagement.
- Provided a welcoming first impression by greeting customers and delivering exceptional customer service.
- Received positive customer feedback for professionalism, attentiveness, and outstanding service.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Associate of Science - Business Administration
High School Diploma
Skills
Governance
Risk & Compliance (GRC)
Integrated Risk Management (IRM)
ServiceNow IRM / GRC Workspace
Enterprise & Operational Risk Management
Risk Assessments & Risk Analysis
Third-Party Vendor Risk (TVR)
Vulnerability Assessment Support
Compliance Monitoring & Regulatory Compliance
Policy
Controls & Standards Management
Incident Management & Issue Resolution
Report Development & Executive Reporting
Dashboard & KPI Reporting
Knowledge Article Development
Business Process Analysis
Process Improvement & Workflow Optimization
AI Process Automation
Business Requirements Gathering
Root Cause & Gap Analysis
Data Analysis & Risk Reporting
Audit Readiness & Audit Support
Change Management
Cross-Functional Collaboration
Stakeholder Management
Project Coordination
Microsoft Excel (Advanced)
Microsoft Power BI
Documentation & Technical Writing
Critical Thinking & Analytical Problem Solving
Strategic Decision-Making
Strong Written & Verbal Communication
Multitasking & Prioritization
Organizational & Time Management
Adaptability & Continuous Learning
Leadership & Initiative
Attention to Detail
Accomplishments
- Supported both Underwriting Assistant and IRM Analyst responsibilities concurrently while pursuing a Bachelor’s degree in Cybersecurity.
- Developed an AI-powered knowledge assistant that streamlined onboarding, reduced training time, and improved access to team resources and documentation.
- Collaborated with cross-functional teams to support Governance, Risk & Compliance (GRC) initiatives, contributing to governance processes, incident management, and documentation accuracy.
- Supported Third-Party Vendor Risk (TVR) assessments, vulnerability assessment activities, and post-quantum readiness initiatives through cross-functional collaboration and analysis.
- Created and maintained knowledge articles, reports, and governance documentation to improve information accessibility and operational efficiency.
Certification
- CompTIA IT Fundamentals
Languages
Urdu
Full Professional
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
IRM Analyst (70/30 Percent)
Zurich American Insurance
02.2026 - CurrentRead More
Underwriting Assistant (Middle Market Casualty)
Zurich American Insurance
08.2023 - CurrentRead More
Sales Associate and Cashier
Panache – The Emporium Shop
04.2023 - 07.2023Read More
Sales Associate
Discovery Clothing Company
01.2023 - 03.2023Read More
Western Governors University
Bachelor of Science from Cybersecurity And Information Assurance
Read More
William Rainey Harper College
Associate of Science from Business Administration
Read More
James B Conant High School
High School Diploma
Read More