Alegandrina Lebron
Neptune City,NJ
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes and billing practices. Known for diligently checking records and resolving discrepancies.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Receptionist
Lester Glenn Honda
Sea Girt, NJ
07.2022 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Completed financial reports, providing insight into performance, operations and cash flow.
Customer Service Representative
Best Buy
Minneapolis, MN
09.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Developed exemplary writing skills through continued correspondence with upwards of 60 customers per day.
- Handled inbound customer chat conversations from various websites.
Medical Records Specialist
CIOX HEALTH, Health Information Managment
Atlanta, GA
03.2022 - 07.2022
- Kept accurate log of requests for medical information and records.
- Monitored legal and financial statuses of various offices.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Utilized EHR systems to manage and confirm patient data, such as insurance, demographic and medical history information.
- Reviewed recordkeeping procedures for patients and doctors.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Front Desk Receptionist
D-BAT Atlanta
Atlanta, GA
02.2021 - 08.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated pick-up and delivery of express mail services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Registered Behavior Technician
Kadiant LLC
Atlanta, GA
12.2020 - 08.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Patient Greeter
Piedmont Atlanta Hospital
Atlanta, GA
08.2020 - 12.2020
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Cleared front entry area of trash and debris and directed customers.
- Verified receipts of exiting customers to confirm purchases and avoid shrinkage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Guest Service Representative
Marriott International, Inc
Greensboro, NC
01.2018 - 03.2020
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Technical Support Representative
Conduit Global
McLeansville, NC
02.2016 - 12.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Education
Bachelor of Science - Kinesiology
North Carolina Agricultural And Technical State University
Greensboro, NC 08.2015 - 05.2020
A.A.S - Nursing
Brookdale Community College
Lincroft, NJ 09.2022 - Current
Skills
Travel planning
Shorthand writing
Customer/Client relations
Correspondence distribution
Professional demeanor
Time management
Multi-line Telephone Systems
Insurance claims
Typing 40 wpm
Electronic Medical Records
EMR / EHR
Certification
First Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
A.A.S - Nursing
Brookdale Community College
09.2022 - Current
Receptionist
Lester Glenn Honda
07.2022 - Current
Medical Records Specialist
CIOX HEALTH, Health Information Managment
03.2022 - 07.2022
Customer Service Representative
Best Buy
09.2021 - Current
Front Desk Receptionist
D-BAT Atlanta
02.2021 - 08.2021
Registered Behavior Technician
Kadiant LLC
12.2020 - 08.2021
Patient Greeter
Piedmont Atlanta Hospital
08.2020 - 12.2020
Guest Service Representative
Marriott International, Inc
01.2018 - 03.2020
Technical Support Representative
Conduit Global
02.2016 - 12.2018
Bachelor of Science - Kinesiology
North Carolina Agricultural And Technical State University
08.2015 - 05.2020