Alegna Muniz-Rivera
Newport News,VA
Summary
Hardworking and enthusiastic worker, always looking for work to do. Takes shifts with no questions asked. Fast learner that's also willing to learn more. Reliable employee seeking any position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Line Cook
The Melting Pot Restaurants Inc.
08.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Busser
Cheddar's Scratch Kitchen
03.2022 - 08.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Assisted with bussing tables and cleaning up spills.
Sales Associate
Tilly's Clothing Store
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Mission BBQ
05.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Menchville High School
Newport News, VA06.2023
Skills
- Mathematics
- Team Oriented
- Anticipating Problems
- Back of House Operations
- Coordination
- Reliable and Trustworthy
- Team Coordination
- Performance Improvement
- Creative Solutions
- Natural Resources
- Working Quickly
- Guest Interaction
- Table Bussing
- Time Management
- Safety Awareness
- Strategic Planning
- Chemical Storage
- Social Perceptiveness
- Building Customer Loyalty
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Speaking
- Cleaning Techniques
- Merchandising and Display
- Speech Clarity
- Flexible Hours
- Cash Drawer Management
- Product Knowledge
- Retail Merchandising
- Learning Strategies
Timeline
Line Cook
The Melting Pot Restaurants Inc.
08.2022 - Current
Busser
Cheddar's Scratch Kitchen
03.2022 - 08.2022
Sales Associate
Tilly's Clothing Store
11.2021 - 01.2022
Cashier
Mission BBQ
05.2021 - 10.2021
High School Diploma -
Menchville High School