Aleha Smith
Olympia,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Intern
Family education support and services
Tumwater , WA
07.2024 - Current
- Gathered data for market research projects and analyzed findings to make recommendations.
- Developed presentations and organized events to promote products or services.
- Fostered cooperative interactions among team members and leadership.
Test Proctor
PSI Services LLC
Fayetteville , NC
09.2020 - 03.2021
- Ensured test takers followed all instructions and procedures during exams.
- Facilitated the distribution of testing materials to students in a timely manner.
- Monitored student behavior throughout the duration of tests.
- Managed a secure testing environment by checking identification cards and verifying student information.
- Maintained accurate records of test scores, attendance logs, and other pertinent data.
- Distributed items necessary for successful completion of exams such as calculators, writing utensils.
- Observed test takers closely to ensure that no cheating was taking place during the exams.
- Answered questions from students regarding the content of their examinations.
- Reported suspicious activity or violations of rules to supervisors immediately upon detection.
Customer Service Representative
AT&T Call Center
Fayetteville, NC
10.2018 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Oversaw warranty counseling process to manage expense controls.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
Customer Service Cashier
Speedway Gas Station
Fayetteville , NC
10.2019 - 07.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to social distancing protocols and wore mask or face shield.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
Shift Manager
Arby's
Laurinburg, NC
04.2019 - 07.2019
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Inspected work areas regularly for cleanliness and organization standards.
- Identified needs of customers promptly and efficiently.
- Conferred with management and subordinates to resolve problems or complaints.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Inventory Specialist
WIS International Inventory Service
Fayetteville, Nc
05.2017 - 12.2018
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
Inventory Specialist
RGIS Inventory
Fayetteville, NC
12.2017 - 05.2018
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
Education
Associate of Arts -
South Puget Sound Community College
Olympia, WA08-2021
High School Diploma -
South View High School
Hope Mills, NC06-2012
Skills
- Active listening
- Verbal communication
- Analytical thinking
- Customer service
- Multitasking Abilities
- Relationship building
Accomplishments
In the fall of 2021 I applied for college at SPSCC. I wrote an essay for a scholarship program called Zonta Club Of Olympia. My essay won the scholarship money and then was chosen again as the 2021-2022 scholarship recipient.
Languages
English
Professional
Affiliations
I enjoy reading and walking. I am eager to continue learning and growing with gained wisdom.
References
References available upon request.
Timeline
Intern
Family education support and services
07.2024 - Current
Test Proctor
PSI Services LLC
09.2020 - 03.2021
Customer Service Cashier
Speedway Gas Station
10.2019 - 07.2020
Shift Manager
Arby's
04.2019 - 07.2019
Customer Service Representative
AT&T Call Center
10.2018 - 03.2021
Inventory Specialist
RGIS Inventory
12.2017 - 05.2018
Inventory Specialist
WIS International Inventory Service
05.2017 - 12.2018
Associate of Arts -
South Puget Sound Community College
High School Diploma -
South View High School