Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleia Gary

Lancaster

Summary

Dynamic operations manager with a proven track record at Old Dominion Freight Line, Inc., excelling in team leadership and problem-solving. Enhanced operational efficiency through strategic decision-making and effective employee relations. Skilled in inventory management systems, ensuring compliance and safety while fostering strong vendor relationships and delivering exceptional customer service.

Overview

13
13
years of professional experience

Work History

Linehaul Operations Manager

Old Dominion Freight Line, Inc.
06.2022 - Current
  • Assisted in daily operations by monitoring workflow and identifying areas for improvement.
  • Supported team in maintaining safety protocols and operational standards.
  • Learned and utilized inventory management systems to track supplies efficiently.
  • Coordinated with staff to ensure timely completion of tasks and projects.
  • Engaged in training sessions to develop skills related to operational excellence.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

911 Emergency Dispatcher

City of Columbus
10.2012 - 06.2022
  • Managed emergency calls, prioritizing dispatch of resources to high-risk situations.
  • Coordinated communication between responders and callers, ensuring accurate information flow.
  • Utilized Computer-Aided Dispatch (CAD) system for efficient resource allocation and tracking.
  • Monitored real-time data to assess incident status and adjust response strategies accordingly.
  • Trained new dispatchers on protocols and software usage, enhancing team performance and efficiency.
  • Developed crisis communication strategies to enhance response effectiveness during emergencies.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Read system maps and caller information, and documented details in system.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Education

Associate of Applied Business - Business Management

ITT Technical Institute
Hilliard, OH
06-2012

High School Diploma -

West High School
Columbus, OH
06-2007

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Decision-making
  • Employee relations and conflict resolution
  • Customer service
  • Experienced in AS/400 or IBM I
  • Policies and procedures implementation

Timeline

Linehaul Operations Manager

Old Dominion Freight Line, Inc.
06.2022 - Current

911 Emergency Dispatcher

City of Columbus
10.2012 - 06.2022

Associate of Applied Business - Business Management

ITT Technical Institute

High School Diploma -

West High School

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