Aleia Herkenhoff

Organized and maintained the filing system electronically and by paper

Provided training to new staff members on policies, storing information, and procedures relating to the release of information

Analyzed accuracy and patient information in an electronic health record for 7 different departments daily

Assisted patients both in person and by telephone

Worked with physicians to complete medical records

Utilized medical database, word, spreadsheet, and other applications on a daily basis

Provided prompt customer support with a professional, friendly, and patient attitude

Received the highest amount of 5 star customer satisfaction surveys each month since my arrival at the job

Trained new cashiers in cash register operation, stock procedures and customer services to maximize performance

Resolved customer complaints in a professional manner, escalating to management only when necessary

Maintained clean and orderly checkout areas, lobby, and washrooms by sanitizing and organizing multiple times an hour

Boosted customer satisfaction levels by going the extra mile to personalize service for each customer

Established elaborate plans after visiting job sites

Created detailed invoices

Followed client’s requirements diligently

Avoided potential costly delays and more labor with precise management and constant communication with the client

Renovated many rooms, hotel rooms, and at least 5 bathrooms