ALEIA ASBEY
Atlanta,GA
Summary
Reliable and goal-oriented professional seeking a position in a dynamic organization where I can launch my career and work toward building a strong skill set. Proficient in executive/administrative assistance including proactively handling matters, organization, and heavy calendar management. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REP
SAIA
08.2023 - Current
- Provides correspondence to meet the customers' needs by tracking shipments and working with dispatch the guarantee an accurate delivery
- Partners with customers by taking part in resolutions for mis deliveries, late shipments, inaccurate billing terms, and more
- Ensures all calls are handled with empathy and care by delivering stellar service and being sure to solve the problem before the call ends.
ADMINISTRATIVE ASSISTANT
SHIPT
01.2021 - 08.2023
- Answered and documented up to 100 calls per day; pertaining to customers' accounts, orders, and payment inquires
- Maintained all customers account information in a structured manner, empathetically deescalated customers calling in pertaining to account lockouts, incorrect passwords, and change of payment methods
- Ensured all calls were handled in a timely manner; made sure to keep all calls within the company's metric system.
CUSTOMER SERVICE REP
AMAZON
11.2019 - 12.2022
- Delivered timely, accurate, & professional customer service via phone & email, while helping to solve problems
- Helped locate packages and assisted with package returns
- Assisted customers through troubleshooting with their Amazon Fire TV devices
- Entered numerous data via customer accounts, demographics, as well as some additional clerical work.
Education
Bachelor of Science - Interdisciplinary Studies
FLORIDA A&M UNIVERSITY
Tallahassee, FL04.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Conflict Resolution
Timeline
CUSTOMER SERVICE REP
SAIA
08.2023 - Current
ADMINISTRATIVE ASSISTANT
SHIPT
01.2021 - 08.2023
CUSTOMER SERVICE REP
AMAZON
11.2019 - 12.2022
Bachelor of Science - Interdisciplinary Studies
FLORIDA A&M UNIVERSITY