Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Aleia Lewis

Essex,Maryland

Summary

Seven years of experience working in a multi-million dollar fast food restaurant. A leader that is driven, organized and dependable with strong communication and conflict resolution abilities.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Restaurant General Manager

Burger King
Dundalk, MD
04.2022 - Current
  • Set clear expectations and created positive working environment for 29 employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of everyday operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained facility and grounds to present positive image.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Assistant General Manager

Burger King
Dundalk, MD
10.2017 - 04.2022
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed and scheduled team of 25 with the experience for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Assistant Manager

Burger King
Dundalk, MD
07.2016 - 10.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff.

Crew Member

Burger King
Dundalk, MD
06.2015 - 07.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Adhered to company safety standards.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Skills

  • Calm and Pleasant Demeanor
  • Investigating Complaints
  • Restaurant Operation, Monthly Inventory, Supply Ordering and Managing Deliveries
  • Monitoring Food Preparation, Food Safety and Sanitation
  • Performance Improvement, Delegating Assignments and Tasks, Employee Performance Evaluations
  • Staffing and Staff Scheduling
  • Customer Inquiries
  • Teamwork and Collaboration
  • Work Planning and Prioritizing

Accomplishments

Passing the Restaurant Excellence Visit's (REV's) with 90%, 100%, 0 criticals and 100% on food safety, this is done every 3 months and for the past 10 years has not been lower that 90%.

Supervise a team of 29 employees.

Certification

Food Certified

Timeline

Restaurant General Manager

Burger King
04.2022 - Current

Assistant General Manager

Burger King
10.2017 - 04.2022

Assistant Manager

Burger King
07.2016 - 10.2017

Crew Member

Burger King
06.2015 - 07.2016

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Aleia Lewis