Aleia Clemons
Chattanooga,TN
Summary
Objective: To obtain a challenging, growth-oriented position in an organization desiring efficiency and productivity. Also seeking a progressive employment position that uses my knowledge and experience to their benefit.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Mid-America Apartments (MAA)
Hixson, TN
07.2024 - Current
- Ensure compliance with local laws and regulations related to property management.
- Initiate eviction proceedings when necessary, according to state law guidelines.
- Kept records of correspondence with residents and tenants.
- Maintain accurate records of all transactions involving tenants' accounts, including rent payments and late fees.
- Conduct market research to determine competitive rental rates for properties.
- Check common areas regularly to keep neat, clean and free of debris.
Leasing Consultant
Mid-America Apartments (MAA)
Hixson, TN
04.2022 - 07.2024
- Update resident data into property management software system daily.
- Resolve tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Track leads using CRM software and follow up with interested parties.
- Check rental eligibility by following company's verification process.
- Maintain high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Contact and follow up with tenants on renewal notices.
- Conduct informative and personalized tours, resulting in new leases.
Customer Service Associate
Blue Cross Blue Shield of Tennessee
Chattanooga, TN
06.2019 - 04.2022
- Handle incoming telephone calls from customers
- Resolve various issues with claims and answering policy specific questions for Corporate groups
- Research and determine the cause and effect of problems and provide resolutions that are tailored to each caller
- Document calls, and daily management of a personal route list
- Maintain quality and performance goals set for the division
- Timely and accurate completion of weekly telephone reports
- Educating callers on web tools and helping resolve web related issues
Education
High School Diploma -
Tyner Academy
Chattanooga, TN2013
Bachelor of Science - Corporate Communication, Web Technologies, Leadership
Austin Peay State University
Clarksville, TNSkills
- Adaptability
- Multitasking
- Prioritization
- Teamwork
- Diligence
Leadership and Activities
Served as Vice President of Residence Hall Association at Austin Peay State University Housing Association Responsibilities included residence hall-wide programming to promote student success and acceptance of diversity on campus.
Participation in MAA's L.E.A.D Program (Learn Educate Achieve Develop). This program serves as a skill building course for those who wish to promote within the company. We attend monthly meetings and are able to learn from current leaders at MAA.
References
- Michelle Martin, Property Manager, Mid-America Apartments (MAA) (423) 381-8118 - micmarie90@gmail.com - Supervisor
- Dominique Atkins, Consumer Advisor Expert, Blue Cross Blue Shield Of Tennessee (423) 508-2834 - datkins2834@yahoo.com - Professional Mentor
- Cynthia Rowe, 9-1-1 Communications Operator, Hamilton County (423) 309-6030 - rowclen@yahoo.com - Mentor
Timeline
Assistant Property Manager
Mid-America Apartments (MAA)
07.2024 - Current
Leasing Consultant
Mid-America Apartments (MAA)
04.2022 - 07.2024
Customer Service Associate
Blue Cross Blue Shield of Tennessee
06.2019 - 04.2022
High School Diploma -
Tyner Academy
Bachelor of Science - Corporate Communication, Web Technologies, Leadership
Austin Peay State University
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