Aleiah Hunter
Hollywood,FL
Summary
Dynamic professional with experience at Teleperformance, excelling in front desk operations and professional communication. Recognized for reducing call waiting times and enhancing team productivity. Demonstrates empathy and patience while building rapport with clients. Proficient in multitasking and maintaining confidentiality, ensuring exceptional service in high-pressure environments.
Professional communicator prepared for this role. Skilled in managing high volumes of calls, providing information, and resolving inquiries efficiently. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable with excellent verbal communication skills, problem-solving abilities, and customer service expertise.
Overview
5
5
years of professional experience
Work History
Telephone Operator
Teleperformance
04.2022 - 01.2024
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
Retail Sales Associate
Hard Rock Hotel
09.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Cashier Specialist
Publix Grocery Store
04.2019 - 09.2021
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Prevented long lines at the checkout counter by monitoring queue length and promptly opening additional registers as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Hollywood Hills High
Hollywood, FL05-2020
Skills
- Front desk operations
- Professional communication
- Typing skills
- Empathy and patience
- Excellent phone demeanor
- Search directories
Timeline
Telephone Operator
Teleperformance
04.2022 - 01.2024
Retail Sales Associate
Hard Rock Hotel
09.2021 - 04.2022
Cashier Specialist
Publix Grocery Store
04.2019 - 09.2021
High School Diploma -
Hollywood Hills High