Aleiah Griggs

Job Description: Pump Center Coordinator

Position Overview: The Pump Center Coordinator is responsible for overseeing all operations within the insulin pump center, ensuring the highest standards of patient care, financial management, and effective marketing strategies. This role requires a strong focus on patient outcomes, detailed record-keeping, and the implementation of personalized care plans for all insulin pump patients.

Key Responsibilities:

1. Operational Oversight:

• Manage daily functions of the pump center, ensuring efficient operations.

Supervise staff and coordinate activities across various departments to enhance service delivery.

2. Financial Management:

• Oversee budgeting, financial reporting, and expense management for the pump center.
• Analyze financial data to identify trends and opportunities for cost savings and revenue generation.

3. Patient Outcomes:

• Monitor and evaluate patient outcomes related to insulin pump therapy.

Develop and implement strategies to improve patient care and satisfaction.

4. Marketing and Outreach:

Create and execute marketing plans to promote the pump center and its services.

• Collaborate with healthcare providers and community organizations to enhance visibility and referral opportunities.

5. Data Management:

• Maintain a detailed spreadsheet of all pump starts, tracking patient progress and

outcomes.

Ensure accurate and timely documentation of patient data and interactions.

6. Remote Monitoring Program:

• Oversee the remote monitoring program for insulin pump patients, ensuring timely data collection and analysis.

Collaborate with healthcare teams to address any issues identified through remote monitoring.

7. Personalized Care Plans:

• Develop and implement personalized care plans for all insulin pump patients, tailored to individual needs and preferences.
• Conduct regular follow-up visits to assess progress, adjust treatment plans, and provide ongoing support.

8. Quality Assurance:

• Ensure compliance with all regulatory requirements and standards of care.
• Continuously assess and improve processes to enhance the quality of patient care.

• Greeted visitors and answered incoming calls promptly and professionally.
• Managed appointment scheduling using office management software efficiently.
• Maintained organized front desk area for a welcoming atmosphere.
• Assisted clients with inquiries and provided information about services offered.
• Supported administrative tasks by preparing documents and filing records appropriately.
• Greeted customers warmly and made them feel welcome.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Assisted with scheduling appointments for clients and visitors.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Managed patient check-in and check-out processes efficiently.
• Scheduled appointments using electronic health record systems.
• Maintained patient confidentiality and compliance with HIPAA regulations.
• Collected insurance information and verified patient eligibility.
• Assisted patients with inquiries regarding services and procedures.
• Scheduled patient appointments, collected co-pays and verified insurance coverage.
• Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
• Managed daily operations of front desk including cash handling activities when necessary.

• At Southwest Human Resources, I was involved in the SAM Shopping program. It was a temporary program that the state of Tennessee put into place to help the elderly or disabled during the COVID-19 pandemic. As a shopping technician, I was required to grocery shop for my customers, handle a safe and contactless delivery of their groceries, and do paperwork, which included keeping up with my hours and mileage during each delivery. I was also required to get the word out about the program in my designated area. In doing so, I called, emailed, and visited places all over my community where I thought the program could be beneficial. During my time at Southwest Human Resources, I was able to grow in many key areas from which I continue to see benefits. This job has helped expand my time management skills, and has overall made me more responsible, altogether.

• Assisted customers with product selection and provided personalized recommendations.
• Maintained store organization and ensured merchandise was displayed attractively.
• Processed transactions accurately using point-of-sale systems.
• Participated in sales promotions and events to enhance customer engagement.
• Worked with fellow sales team members to achieve group targets.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.