Innovative, goal-oriented, customer-focused professional considered a knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Aleibe Smith
Euclid,OH
Summary
Overview
14
years of professional experience
1
Certification
Work History
BCD Meetings & Events
Program Manager
04.2023 - 03.2024
Job overview
- Successfully planned and executed 25-35 meeting management annually; by providing detailed event reports and documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Evaluated SOPs to identify opportunities for improvement.
- Developed strong communication and organizational skills through working on group projects.
- Coordinated transportation and parking arrangements for guests and vendors.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Oracle
Oracle Implementation, Configuration, and Training Specialist
11.2021 - 04.2023
Job overview
- Used various learning suites to implement 25 new e-learning and American Language Courses.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Used Oracle to design training for Event employees and increase company retention and productivity rates 38%.Utilized variety of instructional design methodologies to create effective learning experiences.
- Created and maintained detailed training records and reports for management review
- Traveled to client locations to conduct training classes when requested.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Trained and mentored 10-12 new personnel hired to fulfill various roles.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Prepared videos for online and remote instruction.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Provided coaching and mentoring to employees.
ENG Infotech Corp.
Event Management Training Specialist
01.2020 - 01.2022
Job overview
- Analyzed and evaluated training effectiveness and program outcomes.
- Used various learning suites to implement 12 new e-learning and American Language Courses.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
- Verified training program compliance with applicable laws and regulations.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Residence Inn by Marriott Cleveland University Circle/Medical Center
Front Office Operations Manager
04.2019 - 01.2020
Job overview
- Developed strong relationships with clients and vendors, fostering loyalty and repeat business.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Increased revenue by upselling hotel services and amenities to guests during check-in and check-out processes.
- Supervised and guided new employees to improve their understanding of job responsibilities.
- Delivered performance reviews, recommending additional training or advancements.
- Completed bi-weekly payroll for 23 employees.
- Managed room inventory effectively to maximize occupancy rates and revenue generation.
Buca di Beppo
Midwest Regional Sales Manager
08.2018 - 04.2019
Job overview
- Managed team of 12 regional sales representatives and consistently achieved high sales target.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Championed diversity and inclusion efforts within workplace.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Streamlined internal communication channels between departments for increased efficiency in addressing customer inquiries and requests.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Delaware North
Senior Catering Sales Manager
07.2017 - 08.2018
Job overview
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Maintained accurate records of client meetings, booked events, and financial transactions using CRM software.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Aramark
Conference Planning Manager
02.2016 - 05.2017
Job overview
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans by emphasizes guest satisfaction.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Generated and analyzed POS reports to review sales by location and time for future planning.
- Mentored and supported 12-15 employees from various departments to create strong workplace culture.
- Oversaw training and onboarding process for all newly hired employees within the sales & conference planning departments.
Marriott International
Senior Event Coordinator
05.2014 - 02.2016
Job overview
- Manages group room blocks and meeting space for small to large-sized assigned groups
- Ensures that events progress seamlessly by following established procedures.
- Follows up with customer post-event, ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Marriott International
Administrative Assistant
05.2010 - 05.2014
Job overview
- Manage system records, reports, and documents resulting in increased revenue for 114 hotels in 3 major markets
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Rated in the 3 top tiers by management, in performance, sales, customer service per period for duration
- Independently fielded reservation requests, changes, and cancellations for 150+ daily inquiries by phone
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Education
Montgomery College
Associate of Applied Science from Hospitality Administration And Management
01.2014
University Overview
- Professional Development: [Subject]
- 3.8 GPA
Cuyahoga Community College
Associate of Applied Science from Meeting And Event Planning
01.2010
University Overview
- 3.6 GPA
- Ranked in Top 15% of class
- Relevant Coursework: Internship & Work Study with Marriott Inc.
Cuyahoga Community College
Associate of Applied Science from Restaurant And Culinary Management
01.2010
University Overview
Skills
- Virtual, Hybrid, & Live Meeting Management
- Vendor and contract negotiations
- Event Budgeting
- Customer Engagement
- Videoconferencing Organization
- Logistics Management
- Registration management
- Expense Control
- Cloud-Based Document Coordination
- Time Management
- On-site Execution
- Resource Allocation
- Cross-functional teams leadership
- Health and safety service regulations
- Project Management
- Time Management
- Professional writing
- Program performance analysis
- Procurement
- Software documentation
- Proficient in various CRM and LSM software
- Customer and personnel training
- Vendor relationship management
- Multi-operations management
- Document preparation
- Email management
- Spreadsheet creation
- Video conferencing
- Travel arrangements
- Invoice processing
- Videoconference preparation
- Human resources management (HRM)
- Appointment setting
- Logistics and schedule management
- Professional phone etiquette
- Social media monitoring
- Strong organizational skills
- Billing management
- Record preparation
Skills
Skills
- Cross-functional teams leadership
- Virtual Meeting Management
- Cloud-Based Document Coordination
- Health and safety service regulations
- Project Management
- Time Management
- On-site Execution
- Resource Allocation
Certification
- ServSafe
- ServSafe Alcohol
- TIPS Certification
- Marriott Wedding Planning Certificate
- Marriott Rewarding Events Training
- COMPASS TRAINING
- Green Meetings
- Catering Sales Unplugged
- AHMA Dining Room Certification
- AHMA Leadership, Management &Supervision
- NRAEF Human Resources: Management & Supervision
Timeline
Program Manager
BCD Meetings & Events
04.2023 - 03.2024
Oracle Implementation, Configuration, and Training Specialist
Oracle
11.2021 - 04.2023
Event Management Training Specialist
ENG Infotech Corp.
01.2020 - 01.2022
Front Office Operations Manager
Residence Inn by Marriott Cleveland University Circle/Medical Center
04.2019 - 01.2020
Midwest Regional Sales Manager
Buca di Beppo
08.2018 - 04.2019
Senior Catering Sales Manager
Delaware North
07.2017 - 08.2018
Conference Planning Manager
Aramark
02.2016 - 05.2017
Senior Event Coordinator
Marriott International
05.2014 - 02.2016
Administrative Assistant
Marriott International
05.2010 - 05.2014
Cuyahoga Community College
Associate of Applied Science from Meeting And Event Planning
Cuyahoga Community College
Associate of Applied Science from Restaurant And Culinary Management
Montgomery College
Associate of Applied Science from Hospitality Administration And Management
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