ALEIDA GONZALEZ
Miami Beach,FL
Overview
25
25
years of professional experience
1
1
Certification
Work History
Collections Analyst
Bradesco Bank
09.2024 - Current
- Provide detailed reports on collection activities to management.
- Assist in setting realistic monthly targets for the collections team based on historical trends and current market conditions.
- Process borrower's mortgage payments.
- Research accounts and complete due diligence to resolve collection problems.
- Respond to customer inquiries and provide detail account information.
- Monitor borrower's accounts for payment delinquency and initiated collection efforts.
- Contact customers to discuss past-due accounts and negotiated payment plans.
- Initiate repossession process upon failure of other collection methods.
- Prepare and submit legal documents to initiate court proceedings.
Closing Coordinator
Nu World Title
07.2023 - 11.2023
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
BSA/AML Compliance Analyst L2
Skrill USA Inc
01.2020 - 11.2022
- Managed multiple AML monitoring systems and alert queues.
- Enhanced AML compliance by conducting thorough investigations and risk assessments on potential clients.
- Reduced false positives in transaction monitoring alerts through continuous refinement of system parameters based on historical patterns and trends.
- Achieved accurate transaction monitoring by diligently reviewing financial records for suspicious activities.
- Prepared and filed Suspicious Activity Reports (SAR).
- Collaborated with IT team members to develop custom tools for analyzing complex datasets used in detecting fraudulent activity patterns.
- Partnered with fraud manager to research and investigate cases.
- Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
Team Lead Specialist
Applied General Agency
04.2015 - 11.2019
- Managed company log of deposits and weekly office inventory.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
Operations Specialist
Centaurus Financial
09.2013 - 07.2014
- Conducted review of KYC/EDD, new account opening documentation, background screening (OFAC/CLEAR) for new clients.
- Managed and updated client account profiles.
- Generated financial statements and trade confirmations.
- Processed wire transfer, ACAT transfers, and ACH transfers,.
- Assisted clients with their online account.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Operations Associate
Transamerica Financial Advisor
01.2012 - 09.2013
- Responded to client telephone calls and incoming emails in a timely manner.
- Surveyed clients to ensure customer service (SLA) are being met, followed by documented and managed client complaints.
- Updated client account profile according to KYC/EDD changes.
- Conducted OFAC search on new and existing clients.
Operations Manager
Guzman & Company
03.2010 - 07.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Approved KYC/EDD, new account opening documentation, and wire transfers.
- Reported and booked Fixed Income and Bond Trades through FINRA/TRACE website and clearinghouse systems.
- Managed weekly metrics, blotters, and trade reports.
- Assisted in hiring, onboarding and training of new hires.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Compliance Associate
EFG Capital
06.2000 - 10.2009
- Reviewed KYC/EDD as part of the client onboarding procedures.
- Conducted ongoing research on existing clients designated as high-risk or PEP, reviewed account activity and reported suspicious activity to management.
- Created and managed User ID and Password for employees and clients.
- Served as a subject matter expert on compliance-related topics, providing guidance to colleagues and stakeholders as needed.
- Conducted thorough investigations into potential violations, ensuring appropriate documentation and follow-up measures were implemented.
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Enhanced compliance procedures by conducting risk assessments and implementing updated policies.
- Monitored employee trading activity for adherence to internal policies and external regulations, minimizing conflicts of interest.
- Developed strong relationships with regulators, fostering open lines of communication to facilitate smooth audits and examinations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Certification
AML/BSA Compliance Certificate from Florida International Bankers Association (FIBA)
Timeline
Collections Analyst
Bradesco Bank
09.2024 - Current
Closing Coordinator
Nu World Title
07.2023 - 11.2023
BSA/AML Compliance Analyst L2
Skrill USA Inc
01.2020 - 11.2022
Team Lead Specialist
Applied General Agency
04.2015 - 11.2019
Operations Specialist
Centaurus Financial
09.2013 - 07.2014
Operations Associate
Transamerica Financial Advisor
01.2012 - 09.2013
Operations Manager
Guzman & Company
03.2010 - 07.2011
Compliance Associate
EFG Capital
06.2000 - 10.2009
Similar Profiles
ALYSSON JANUARIOALYSSON JANUARIO
Financial Operations at Bradesco BankFinancial Operations at Bradesco Bank
Camilly Aranão HenriqueCamilly Aranão Henrique
Global Trade and Finance Intern at Bradesco BankGlobal Trade and Finance Intern at Bradesco Bank
Adriana Menezes De AvilaAdriana Menezes De Avila
Relationship Manager at Bradesco BankRelationship Manager at Bradesco Bank
Mayara NicochelliMayara Nicochelli
Software Engineer at Bradesco BankSoftware Engineer at Bradesco Bank
Amy WesselAmy Wessel
Certified Nursing Assistant at Chapters LivingCertified Nursing Assistant at Chapters Living