Aleida Parra
San Diego,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
La Maestra Community Health Center
San Diego, CA
06.2021 - 02.2024
- Verified patient demographic information in order to ensure accuracy of data entry.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient files in accordance with company policy and procedure guidelines.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Scheduled appointments for patients using the electronic health records system.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Ensured that proper follow up was completed after each interaction with a customer.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Medical Assistant
Paradise Valley Hospital
San Diego, CA
06.2019 - 05.2021
- Proficient in obtaining patient medical history and vital signs, such as temperature, blood pressure, pulse, and recording data in EHR, and communicating patient concerns with physician.
- Verify patient pharmacy information and refill prescription orders under approval of physician.
- Demonstrate excellent interpersonal skills, greeting patients courteously and handling telephone inquiries with tact and diplomacy, forwarding messages according to policies.
- Maintain stock of supplies and equipment in exam rooms, including regularly cleaning these areas and checking for repair or maintenance issues.
- Performing venipuncture, urinalysis, and injections.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Medical Assistant -
Concorde Career College
San Diego, CASkills
- Spanish
- English
- Patient Scheduling
- Blood Draws
- Taking Patient Vitals
- Medical Office Management
- HIPAA & OSHA Knowledge
- Communication Skills
- Data Entry (75 WPM)
- Electrocardiogram (EKG)
- CPR
- Appointment Scheduling
- Insurance Billing
- Information Collection
- Medical Terminology
- Medical Billing
- Phone and Email Etiquette
- Patient Registration
- Customer Service
Languages
- Spanish
- English
Timeline
Healthcare Customer Service Representative
La Maestra Community Health Center
06.2021 - 02.2024
Medical Assistant
Paradise Valley Hospital
06.2019 - 05.2021
Medical Assistant -
Concorde Career College
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