Aleida Rios Ramos
Kingston,NY
Summary
Dynamic professional with a proven track record at Armadillos Restaurant, excelling in customer service and guest relations. Adept at multitasking and adaptable to change, enhancing operational efficiency. Successfully resolved guest inquiries, boosting satisfaction by 20%. Fluent in Spanish, fostering inclusive environments. Recognized for leadership and team collaboration, driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Host
Armadillos Restaurant
08.2025 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely food delivery and service accuracy.
- Resolved guest inquiries and complaints efficiently to maintain satisfaction levels.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Night Manager
Burlington Coat Factory Distribution Center
05.2025 - Current
- Supervised nightly operations, ensuring compliance with safety protocols and operational standards.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Shift Leader
Dunkin
07.2017 - 09.2025
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Coordinated shift schedules to optimize staffing coverage during peak hours.
- Developed strong communication among team members to foster a collaborative work environment.
- Maintained cleanliness and organization of work areas, promoting a safe environment for staff and customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
Kingston High School
Kingston, NY06.2019
Skills
- Customer service
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Guest relations
- Foreign language skills
Languages
Spanish
Native or Bilingual
Timeline
Host
Armadillos Restaurant
08.2025 - Current
Night Manager
Burlington Coat Factory Distribution Center
05.2025 - Current
Shift Leader
Dunkin
07.2017 - 09.2025
Kingston High School
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