Aleida Rivera
Orlando,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Consumer Sales Agent/Personal Vacation Planner
Carnival Cruise Lines
06.2023 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing in work from home setting.
- Met and exceeded personal and sales floor goals via inbound/outbound sales calls.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Handled both inbound and outbound calls in an extremely fast-paced environment.
Patient Care Coordinator
Angels On Earth PPEC
12.2020 - 03.2023
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Supervised administrative assistants and advised on their daily tasks, coached when needed help, and provided support for team.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients' guardians, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Greeted and assisted patients and guardians in showing our facility and understanding the process.
- Worked with parents of patients to ensure medical information was fully up to date.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand facility policies and procedures.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
Medical Administrative Assistant
American Pride Home Health
11.2019 - 12.2020
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Maintained and updated patient records for accurate, current medical histories.
- Called patients to confirm scheduled appointments day in advance.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Followed up with insurance companies to secure timely payment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Generated reports and logged patient information for reliable records.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Assistant Retail Sales Manager
Morphe Brushes & Cosmetics
12.2018 - 11.2019
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Key-holder and alarm-code holder for store.
- Performing store opening and store closing tasks.
- Assisting Store Manager with creating schedules and managing team hours.
- Handled incoming product shipments and organization/stocking.
- Maintained professional appearance while staying up to date on latest trends.
- Performing opening and closing duties on cash registers, such as counting cash drawers, preparing deposits for pick up, and communication with Regional Manager on daily profits.
- Met and exceeded daily, weekly, monthly, and annual personal sales goals.
- Audited store operations and records under management direction and resolved discrepancies.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Created employee work schedules for optimum coverage and labor cost control.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Organized promotional events and interacted with community to increase sales volume.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Communicated product quality by showing staff and customers how to use products hands on.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Pharmacy Technician
Walgreens Boots Alliance
03.2017 - 12.2018
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Worked in a centralized office under the direction of Pharmacists to fill prescriptions nationwide.
Sales Associate
NYX Cosmetics
09.2016 - 03.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Met and exceeded daily, weekly, monthly, and annual personal sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Solved customer challenges by offering relevant products and services.
- Stayed current on company offerings and industry trends.
Customer Service Representative
Diamond Landscapes Of Florida
02.2016 - 09.2016
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Translated documents, forms and other materials from English to Spanish, and vice versa.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Permanent Makeup Artist
MAC Cosmetics
12.2014 - 02.2016
- Conferred customers to determine desired appearance.
- Met and exceeded daily, weekly, monthly, and annual personal sales goals.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Maintained regular client list and successfully handled walk-in customers.
- Trained new artists on makeup and skincare products and techniques.
- Increased revenue through effective customer service and inventory management.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Scheduled onsite and offsite makeup appointments for clientele.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Data Entry Specialist
CFG Tax
01.2011 - 09.2014
- Maintained files, records and chronologies of entry activities.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Secured and protected data from unauthorized access by complying with security protocols.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Evaluated source documents to locate needed information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Identified data entry errors and reported to necessary departments.
- Developed and maintained databases to store customer information.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate of Science - Business
Valencia College
Orlando, FLBishop Moore Catholic High School
Orlando, FLSkills
- Managed team of 10-15 while on sales floor in high volume store
- Advanced MS Office Suite Knowledge
- Schedule Making
- Experience performing opening and closing duties in high volume retail store
- Performing opening and closing duties on POS and preparing large cash deposits for pickup
- Organization and Time Management
- Bilingual in Spanish and English
- Product and Service Sales
- Customer Service Delivery
- Motivational Leadership
- Stockroom Management
- Retail Store Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Consumer Sales Agent/Personal Vacation Planner
Carnival Cruise Lines
06.2023 - Current
Patient Care Coordinator
Angels On Earth PPEC
12.2020 - 03.2023
Medical Administrative Assistant
American Pride Home Health
11.2019 - 12.2020
Assistant Retail Sales Manager
Morphe Brushes & Cosmetics
12.2018 - 11.2019
Pharmacy Technician
Walgreens Boots Alliance
03.2017 - 12.2018
Sales Associate
NYX Cosmetics
09.2016 - 03.2017
Customer Service Representative
Diamond Landscapes Of Florida
02.2016 - 09.2016
Permanent Makeup Artist
MAC Cosmetics
12.2014 - 02.2016
Data Entry Specialist
CFG Tax
01.2011 - 09.2014
Associate of Science - Business
Valencia College
Bishop Moore Catholic High School