Aleida Torres
Meriden,CT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
Dental Office Receptionist
New Image Dental-Dr.Muneet Nanda
07.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Kindergarten Paraprofessional
Pulaski Elementary School
08.2022 - 06.2023
- Supported lead teacher in managing classroom activities for optimal student engagement and growth.
- Provided one-on-one instruction for struggling students, improving their overall performance in the classroom.
- Implemented positive reinforcement strategies to promote good behavior and foster a supportive learning atmosphere.
- Aided in conflict resolution between students during challenging situations, promoting harmony within the classroom community.
- Assisted in monitoring standardized testing procedures while maintaining a calm testing environment for students.
Dental Office Receptionist
Care Dental Associates-Dr.Shruti Dandu
10.2020 - 08.2022
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Front Desk Dental Assistant
David B. Hyman D.D.S
04.2002 - 08.2020
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Efficiently managed multi-line phone system directing calls appropriately.
- Supported dentist during procedures by preparing materials, sterilizing equipment, and updating patient charts as needed.
- Assisted in maintaining a clean and organized office environment for optimal workflow and patient comfort.
- Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within the practice community.
Sales Manager
EXPRESS
07.1997 - 03.2002
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Home Care Provider
Assisted Living Services Inc.
01.1996 - 08.2000
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
High School Diploma -
Maria Teresa Pineiro High School
Toa Baja, Puerto Rico05-1990
Skills
- Insurance Verification
- Billing Procedures
- Patient Services
- Front Office Management
- Punctual and Reliable
- Problem-solving abilities
- Multitasking Abilities
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Receptionist
New Image Dental-Dr.Muneet Nanda
07.2023 - Current
Kindergarten Paraprofessional
Pulaski Elementary School
08.2022 - 06.2023
Dental Office Receptionist
Care Dental Associates-Dr.Shruti Dandu
10.2020 - 08.2022
Front Desk Dental Assistant
David B. Hyman D.D.S
04.2002 - 08.2020
Sales Manager
EXPRESS
07.1997 - 03.2002
Home Care Provider
Assisted Living Services Inc.
01.1996 - 08.2000
High School Diploma -
Maria Teresa Pineiro High School
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