Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Aleide Fernandes

North Providence,RI

Summary

Dynamic and compassionate professional with extensive experience at The Department of Developmental Services, adept in behavioral management, care, and safety. Leveraged interpersonal skills and adaptability to enhance client well-being and overall success. Seasoned Track and Field Coach experienced in creating supportive environments, achieving significant improvements per individual and team success in student athlete development. Certified in CPR/AED, showcasing a commitment to success, safety, fun, academics, and team building.

Overview

9
9
years of professional experience

Work History

Behavioral Direct Care Worker II

The Department of Developmental Services
Wrentham, MA
10.2020 - Current
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Transported clients to medical and dental appointments to provide support.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Documented vitals, behaviors, and medications in client medical records.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.

Front End Supervisor

Price Rite Marketplace
Pawtucket, RI
03.2017 - 10.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Mentored new sales associates to contribute to store's positive culture.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Fostered strong communication between front-end team and other departments, improving overall store operations.
  • Reduced employee turnover by creating supportive and inclusive work environment.
  • Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Varsity Boys+Girls Track & Field Coach

Central Falls High School
Central Falls, RI
04.2016 - 06.2019
  • Valid RI Certification as an Athletic Coach
  • More than 3 years of coaching experience
  • Knowledgeable in conditioning, game preparation, strategies, and knowledge of basic skills of track and field.
  • Boosted team morale by consistently providing constructive feedback and celebrating individual achievements.
  • Consistently enforced disciplinary policies fairly among all team members, maintaining a high standard of conduct on and off the field.
  • Developed strong communication skills among team members, encouraging active listening and constructive dialogue during group discussions.
  • Emphasized the importance of academics alongside athletics, ensuring students maintained satisfactory grades while participating in sports activities.
  • Facilitated goal-setting sessions with athletes, helping them establish clear objectives aligned with their long-term aspirations.
  • Implemented innovative training methods to enhance athletic performance while minimizing the risk of injury.
  • Mentored athletes in setting realistic goals, fostering a growth mindset and promoting self discipline.
  • Fostered an inclusive environment that welcomed diverse backgrounds and abilities, promoting equal opportunity for success.
  • Enhanced team cohesion through regular communication and collaboration among athletes and coaching staff.
  • Ensured safety of all participants through strict adherence to proper techniques and injury prevention protocols.
  • Increased athlete participation in track and field events by implementing effective recruitment strategies.
  • Managed equipment inventory, maintaining a safe training environment through regular inspection and maintenance of gear.
  • Communicated regularly with parents and guardians to keep them informed about their child''s progress both athletically and academically.
  • Supported academic success of student-athletes by monitoring study habits and offering tutoring assistance when needed.
  • Assisted head coach in creating effective practice schedules, ensuring optimal use of time and resources.
  • Championed a culture of sportsmanship and respect by modeling appropriate behavior and holding athletes accountable for their actions.
  • Contributed to program''s overall success by consistently working in collaboration with head coach, support staff, and fellow assistant coaches towards shared goals.
  • Enhanced team cohesion by organizing team-building activities and fostering positive relationships among athletes.
  • Developed strong rapport with athletes, serving as a trusted mentor and advisor throughout their athletic journey.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Evaluated athlete progress regularly, adjusting training plans as needed to optimize results over time.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed relationships with student athletes to provide ongoing support and encouragement.

Education

High School Diploma -

Central Falls High School
Central Falls, RI
06-2011

Skills

  • Patient Care
  • Medication Administration
  • Reliability and punctuality
  • Interpersonal Skills
  • Goal Setting
  • Relationship Development
  • Talent scouting
  • Professionalism
  • Athletic Training and Motivation
  • Adaptability
  • Athlete safety
  • Team Training
  • Conflict Management
  • First aid and safety
  • Compassionate Caregiving
  • Emotional Support
  • Progress Documentation
  • State regulations knowledge
  • Behavioral Management
  • Behavior redirection
  • Client safety and first aid
  • Recreational Activities
  • ADL support
  • Disability Awareness
  • Health and safety requirements
  • Client Transportation
  • Crisis Management
  • Support plan management
  • Time Management
  • Fast Learner
  • CPR/AED
  • Schedule Management
  • Staff Collaboration
  • Documentation and Recordkeeping
  • Data Entry
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Team Development
  • Team Building
  • Documentation
  • Microsoft PowerPoint
  • Data Collection
  • Injury Prevention
  • Strength training
  • Team Management
  • Endurance building
  • Conditioning programs
  • Plyometric Exercises
  • Warm-Up Routines
  • Compliance knowledge
  • Academic Support
  • Training plans
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Reliability
  • Safety awareness
  • Coaching experience
  • Certified in CPR/AED

Accomplishments

  • Coached student athletes who were able to produce great results and make it through to the national rankings.
  • RI Girls Gatorade Player Of The Year (2011)
  • 5x All American (Hammer/Weight Throw)
  • Multiple consecutive Indoor/Outdoor Track & Field State, Division, Class, & regional Titles (Hammer, ShotPut, DIscus, Weight Throw)

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Behavioral Direct Care Worker II

The Department of Developmental Services
10.2020 - Current

Front End Supervisor

Price Rite Marketplace
03.2017 - 10.2020

Varsity Boys+Girls Track & Field Coach

Central Falls High School
04.2016 - 06.2019

High School Diploma -

Central Falls High School
Aleide Fernandes