Dynamic and compassionate professional with extensive experience at The Department of Developmental Services, adept in behavioral management, care, and safety. Leveraged interpersonal skills and adaptability to enhance client well-being and overall success. Seasoned Track and Field Coach experienced in creating supportive environments, achieving significant improvements per individual and team success in student athlete development. Certified in CPR/AED, showcasing a commitment to success, safety, fun, academics, and team building.
Overview
9
9
years of professional experience
Work History
Behavioral Direct Care Worker II
The Department of Developmental Services
Wrentham, MA
10.2020 - Current
Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Helped clients manage money, pay bills, and shop for groceries or personal items.
Transported clients to medical and dental appointments to provide support.
Entrusted to handle confidential and sensitive situations in professional matter.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Kept clients engaged in social networks and communities for personal health and growth.
Transported individuals to events and activities, medical appointments, and shopping trips.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Remained alert to problems or health issues of clients and competently responded.
Monitored and assisted residents through individual service plans.
Documented vitals, behaviors, and medications in client medical records.
Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
Organized and participated in recreational activities, contributing to vibrant community life for residents.
Trained new staff on best practices in direct support, elevating overall quality of care provided.
Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
Enhanced communication skills of non-verbal clients using alternative communication devices.
Front End Supervisor
Price Rite Marketplace
Pawtucket, RI
03.2017 - 10.2020
Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Mentored new sales associates to contribute to store's positive culture.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Fostered strong communication between front-end team and other departments, improving overall store operations.
Reduced employee turnover by creating supportive and inclusive work environment.
Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
Demonstrated respect, friendliness and willingness to help wherever needed.
Varsity Boys+Girls Track & Field Coach
Central Falls High School
Central Falls, RI
04.2016 - 06.2019
Valid RI Certification as an Athletic Coach
More than 3 years of coaching experience
Knowledgeable in conditioning, game preparation, strategies, and knowledge of basic skills of track and field.
Boosted team morale by consistently providing constructive feedback and celebrating individual achievements.
Consistently enforced disciplinary policies fairly among all team members, maintaining a high standard of conduct on and off the field.
Developed strong communication skills among team members, encouraging active listening and constructive dialogue during group discussions.
Emphasized the importance of academics alongside athletics, ensuring students maintained satisfactory grades while participating in sports activities.
Facilitated goal-setting sessions with athletes, helping them establish clear objectives aligned with their long-term aspirations.
Implemented innovative training methods to enhance athletic performance while minimizing the risk of injury.
Mentored athletes in setting realistic goals, fostering a growth mindset and promoting self discipline.
Fostered an inclusive environment that welcomed diverse backgrounds and abilities, promoting equal opportunity for success.
Enhanced team cohesion through regular communication and collaboration among athletes and coaching staff.
Ensured safety of all participants through strict adherence to proper techniques and injury prevention protocols.
Increased athlete participation in track and field events by implementing effective recruitment strategies.
Managed equipment inventory, maintaining a safe training environment through regular inspection and maintenance of gear.
Communicated regularly with parents and guardians to keep them informed about their child''s progress both athletically and academically.
Supported academic success of student-athletes by monitoring study habits and offering tutoring assistance when needed.
Assisted head coach in creating effective practice schedules, ensuring optimal use of time and resources.
Championed a culture of sportsmanship and respect by modeling appropriate behavior and holding athletes accountable for their actions.
Contributed to program''s overall success by consistently working in collaboration with head coach, support staff, and fellow assistant coaches towards shared goals.
Enhanced team cohesion by organizing team-building activities and fostering positive relationships among athletes.
Developed strong rapport with athletes, serving as a trusted mentor and advisor throughout their athletic journey.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Evaluated athlete progress regularly, adjusting training plans as needed to optimize results over time.
Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Researched latest industry trends and developments to keep abreast of best practices.
Developed and delivered effective and engaging coaching sessions to improve performance.
Developed relationships with student athletes to provide ongoing support and encouragement.
Education
High School Diploma -
Central Falls High School
Central Falls, RI
06-2011
Skills
Patient Care
Medication Administration
Reliability and punctuality
Interpersonal Skills
Goal Setting
Relationship Development
Talent scouting
Professionalism
Athletic Training and Motivation
Adaptability
Athlete safety
Team Training
Conflict Management
First aid and safety
Compassionate Caregiving
Emotional Support
Progress Documentation
State regulations knowledge
Behavioral Management
Behavior redirection
Client safety and first aid
Recreational Activities
ADL support
Disability Awareness
Health and safety requirements
Client Transportation
Crisis Management
Support plan management
Time Management
Fast Learner
CPR/AED
Schedule Management
Staff Collaboration
Documentation and Recordkeeping
Data Entry
Conflict Resolution
Money handling abilities
Microsoft Excel
Microsoft Outlook
Scheduling
Team Development
Team Building
Documentation
Microsoft PowerPoint
Data Collection
Injury Prevention
Strength training
Team Management
Endurance building
Conditioning programs
Plyometric Exercises
Warm-Up Routines
Compliance knowledge
Academic Support
Training plans
Teamwork and Collaboration
Problem-Solving
Multitasking
Excellent Communication
Reliability
Safety awareness
Coaching experience
Certified in CPR/AED
Accomplishments
Coached student athletes who were able to produce great results and make it through to the national rankings.
Direct Support Professional/Certified Medication Administrator at Department Of Developmental ServicesDirect Support Professional/Certified Medication Administrator at Department Of Developmental Services
Supervising Developmental Service Worker 1 at State Of CT Department Of Developmental ServicesSupervising Developmental Service Worker 1 at State Of CT Department Of Developmental Services