ALEIGH ATANGAWA
Middletown,OHIO
Summary
Experienced customer service and leader who brings 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Supervisor
Progressive Auto Insurance
11.2021 - Current
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Made 50+ outbound calls per hour, offering potential customers product Information in a friendly, encouraging way.
- Initiated 20+ calls per shift to customers that filled out interest forms online,
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
- Trained team members on new plans and services and products to support promotional efforts.
Customer Service Representative
Amazon
05.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Placed orders for customers through software and Could talk
Communicated proactively with staff members, responding to customer requests within 2 minutes on average. - Sought ways to improve processes and services provided.
- Cold-pitched to potential customers, suggesting loyalty rewards plans, and
Helping customers open accounts and process order - Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Quality Gold Inc.
06.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
GED -
St Johns High School
Saint Johns, MI05.2019
Skills
- Interdepartmental Collaboration
- Investigation Support
- Corrective Actions
- Maximizing Coverage
- Microsoft Office
- Customer Escalations
- Quality Assurance
- Customer Relations
- Evaluate Performance
- Computer literacy
English Fluent
Legal Research
Negotiation
Writing Skills
Administrative Experience
Research
Computer skills
Legal Drafting
Microsoft Outlook
Proofreading
Acquisitions
Manufacturing
Human Resources - Case Management
Office Management
Presentation Skills
Typing
Warehouse experience
Customer service
Sales
Materials handling
Data collection - Account management
- Customer Relationship Management
Timeline
Remote Customer Service Supervisor
Progressive Auto Insurance
11.2021 - Current
Customer Service Representative
Amazon
05.2020 - 11.2021
Customer Service Representative
Quality Gold Inc.
06.2019 - 03.2020
GED -
St Johns High School