Aleigha Bush
Temple,GA
Summary
Dynamic Account Manager with a proven track record at Southwire Company, excelling in client relations and issue resolution. Enhanced customer satisfaction through strategic account oversight and exceptional service, achieving high retention rates. Skilled in fostering teamwork and collaboration, while implementing efficient processes that drive performance and loyalty.
Overview
12
12
years of professional experience
Work History
Account Manager
Southwire Company
03.2015 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Streamlined account management processes, reducing response times and improving client service quality.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
PT Clerk
Southwire Company
07.2013 - 03.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Receive all incoming calls not routed to correct lines.
- Transfer/direct all calls off the main line for Southwire
- Update helpdesk tickets for employee phone number/fax number changes
- Create PO’s through Procurit for contractors within SAP/IT
- Handle billing of invoices for contractors
- Assisted in cell phone upgrade company wide
Education
No Degree -
West Georgia Technical College
CarrolltonHigh School Diploma -
Carrollton High School
Carrollton, GA05-2008
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Account oversight
- Issue resolution
- Goals and performance
- Account servicing skills
Timeline
Account Manager
Southwire Company
03.2015 - 01.2025
PT Clerk
Southwire Company
07.2013 - 03.2015
No Degree -
West Georgia Technical College
High School Diploma -
Carrollton High School
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