Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Aleigha Carmichael

Atlanta,GA
Aleigha Carmichael

Summary

Authorized to work in the US for any employer Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
years of professional experience

Work History

Family Dollar

Sales Representative
07.2021 - Current

Job overview

  • Supervised cashiers and register transactions
  • Identified sales opportunities and acted on leads
  • Managed customer escalations
  • Provided outstanding customer service
  • Supervised floor sales

Chime Solutions

Customer Service
04.2020 - 07.2021

Job overview

  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Explaining products and services
  • Entering information into a database
  • Processing customer complaints
  • Following detailed company procedures
  • Entering order and payment information

Sears Hometown & Outlet Stores

Sales Representative
01.2019 - 01.2020

Job overview

  • Duties-Cashiering, working with multiple interfaces to obtain sales, knowledge of different products and goods such as furniture and appliances, cash handling, managing sales drawer, acquiring credit/debit card information for billing, data entry, dispatching drivers to do deliveries and pickups

BRKLYN Kitchen & Lounge

Hostess
05.2019 - 09.2019

Job overview

  • Duties- seating guests, cleaning common areas, welcoming guests into restaurant, maintaining seating chart and rotating tables

Old Navy

Sales Representative
05.2018 - 02.2019

Job overview

  • Sales, stocking, maintaining a clean and tidy store appearance, cashiering, taking inventory of front and warehouse of store, engaging customers to ensure sales, opening/closing of store, cash handling, management of sales drawer

Goodwill Industries

Sales Associate
05.2018 - 01.2019

Job overview

  • Cashiering, opening/ closing, unloading trucks, sorting and cleaning store/ warehouse, inventory, theft protection, engaging customers, cash handling, counting and managing sales drawer

Education

Mount Zion High School
Jonesboro, GA

High school diploma

University Overview

Skills

  • Customer service
  • Marketing
  • Cleaning
  • Host/hostess experience
  • Stocking
  • Commercial cleaning
  • Warehouse experience
  • Cashiering
  • Sales
  • Microsoft Office
  • Cash Handling
  • Merchandising
  • Sales Management
  • Serving Experience
  • POS
  • Outside Sales
  • Telemarketing
  • Account Management
  • Upselling
  • Retail Sales
  • Cold Calling
  • Inside Sales
  • Typing (4 years)
  • Data entry
  • Dispatching (1 year)
  • Pricing
  • Business Development
  • B2B Sales
  • CRM Software
  • Research
  • Negotiation
  • Salesforce
  • Insurance Sales
  • Customer Relationship Management
  • Product Demos
  • Customer support
  • Windows
  • Certifications and Licenses
  • Food Handler Certification
  • Engaging with Diverse Customers
  • Strong Communication and Interpersonal Skills
  • Online Chat
  • Google Drive
  • Market Research
  • Time Management
  • Information Updates
  • Post-Sales Support
  • Inside and Outside Sales
  • Store Policies and Procedures
  • Apple macOS
  • Persuasion
  • Microsoft Outlook
  • Client Development and Retention
  • Delivery Arrangements
  • Product Promotion
  • Complex Problem-Solving
  • Speaking
  • Register Opening and Closing
  • Upselling Techniques
  • Converting Leads
  • Goal-Driven
  • Adaptable and Flexible
  • Microsoft Excel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Sales Representative
Family Dollar
07.2021 - Current
Customer Service
Chime Solutions
04.2020 - 07.2021
Hostess
BRKLYN Kitchen & Lounge
05.2019 - 09.2019
Sales Representative
Sears Hometown & Outlet Stores
01.2019 - 01.2020
Sales Representative
Old Navy
05.2018 - 02.2019
Sales Associate
Goodwill Industries
05.2018 - 01.2019
Mount Zion High School
High school diploma
Aleigha Carmichael